Genomics Accounts Receivable Analyst Team Lead

Coopersurgical • Trumbull, CT

442d • $68,640 - $79,040 • Remote

About The Position

The Genomics Accounts Receivable Analyst Team Lead at CooperSurgical is responsible for overseeing a team of Accounts Receivable specialists to ensure efficient processing and collection of payments. This role involves participating in all accounts receivable activities, including billing, payment posting, and customer service, while also leading the team in workflow coordination, training, and policy establishment.

Requirements

• Bachelor's Degree
• 5 years' experience in leading a team
• Credit and collection experience
• Healthcare revenue cycle operations experience
• Customer service experience preferred
• Knowledge of medical billing conventions including CPT, ICD-10, and CMS-1500 forms
• Understanding of in-network vs out-of-network insurance claims
• Complex understanding of insurance payor requirements and appeals processes
• Extensive knowledge of patient out-of-pocket expenses
• Proficiency in MS Word and above-average skill in MS Excel
• Excellent written and verbal communication skills
• Ability to think critically and problem-solve
• Ability to delegate tasks and communicate feedback effectively
• Reliability and good organizational skills
• Ability to maintain confidentiality of data

Responsibilities

• Accurately bill charges for completed lab tests based on test requisition forms and laboratory final reports.
• Post payments, denials, and correspondence from various sources in the billing system.
• Confirm and reconcile all payments to banking sources daily.
• Follow up on denials and no response insurance claims.
• Monitor and resolve 'EP Denial' errors to ensure clean claim submissions.
• Research eligibility rejections and communicate with patients regarding insurance coverage.
• Analyze aged trial balance reports weekly and research refund requests from patients and insurance.
• Support past-due collections processes, including soft calls to patients and coordination with outside collection agencies.
• Assist customer service representatives with patient billing inquiries.
• Monitor and coordinate daily work assignments for the AR team and assist with escalated patient concerns.
• Train new staff and liaise with other departments to resolve interdepartmental challenges.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree