Genetics Implementation Specialist Level 1

SOFT COMPUTER CONSULTANTS

About The Position

The Genetics Implementation Specialist Level 1 will work with assigned clients to train and assist with the implementation of Genetics Suite products. The implementation and configuration will require defining system scopes and objectives based on user requirements and a thorough understanding of business systems and industry requirements. This position may also support product development activities.

Requirements

Bachelor's Degree in a Healthcare/Clinical related field (Medical Technology, Genetics, Molecular Biology, Cytotechnology, Histotechnology, etc.) preferably with a Computer Science background. Must have at least an Associate's Degree.
The candidate will have two to three years of experience in domains such as laboratory, cytogenetics, molecular genetics, flow cytometry, biochemistry, immunogenetics, cytology or histology/pathology.
Ability to learn and understand existing business processes.
Strong technical, non-technical, spoken, and written communication skills are required to work with a wide array of business users, including software developers, as well as clients and executive management.
Expert analytical and problem-solving skills, along with strong presentation skills.
Ability to work independently with minimal direction, and as a team player.
Dedication to meeting the requirements and expectations of internal and external customers; accurate anticipation of future consequences and trends; desire to stay abreast of technical developments in the field; strong attention to detail and follow-through; highly organized and detail-oriented.
This position requires strong knowledge of both project management and the software development lifecycle (SDLC) of large-scale development projects.

Nice To Haves

Certification or License in a clinical related field (Cytogenetics, Histotechnology, Medical Technology/Medical Laboratory Sciences or related) by the State of Florida, ASCLS, ASCP or other national certifying organizations desired.
Experience in clinical diagnostic laboratories preferred with proficiency in genetics or pathology theory and laboratory practice, specimen preparation and processing.
Experience in the usage, file building, and troubleshooting of a laboratory information system (LIS) is preferred.

Responsibilities

Travel to a client site to perform implementation activities.
Assess the client’s current workflow and, working with the client, document future state workflow.
Coordinate and meet with clients and business leaders in conjunction with software architects and development teams to ensure that the direction, scope and dependencies of file build design and any gaps are identified and documented.
Provide client training, including System Configuration Training, Super User Training, and any other project-specific training as needed.
Create/review/revise test cases as needed (includes client-created).
Support and assist clients with end-user training as needed.
Assist the client with validation techniques for delivered software.
Review client test cases for accuracy regarding the client’s specific build and workflow.
Provide the client with support throughout the implementation processes and milestones, ensuring completion of milestones by or before the project plan deadlines.
Hold weekly client calls and/or Webex sessions with client Subject Matter expert groups to review, build, test, validate, training progress, and provide remote assistance.
Smoke-test software deliveries in specified environments (including clients).
Procure weekly status information for the BA, AE or Project Manager for preparation of weekly status updates.
Perform implementation activities as directed by the Genetics Implementation Team Lead or designee, e.g. PM, BA.
Escalate all project risks to the Genetics Implementation Team Lead, PM, or BA as appropriate.
Travel to various locations as needed
Translate any client business requirements into concise system requirements in SCC’s development tool.
Review/revise/approve requirements in SCC’s development tool.
Review/revise/approve test cases as set forth in SCC’s development tool.
Review/revise/approve release notes as set forth in SCC’s development tool.
Review/revise system manuals and training curriculums for clients and products as needed.
Perform/revise/approve client complaint documentation.
Perform/revise/approve risk to health documentation.
Prepare for and provide Sales Demos as requested.
Provide feedback and materials for sales and marketing initiatives as requested.
Travel to promote new business as requested.
Participate and support executive projects as requested.
Provide information for RFPs as requested.
Participate in initiation of integration with other products as needed.
Collect information to support department initiatives as needed.
Create/review/revise department and quality system standard operating procedures as needed.