Genesys AI Specialist

Miratech • Allen, TX

1d

About The Position

We are looking for a Genesys AI Specialist to design and implement AI-driven customer experience solutions within the Genesys Cloud CX platform. The role focuses on developing digital bots, agentic AI systems, and generative AI applications to enhance omnichannel customer journeys.

Candidates must be authorized to work in the United States (US citizenship required)

Requirements

• Strong hands-on experience with Genesys Cloud CX contact center solutions.
• Solid experience with Genesys Cloud AI Studio, including AI Guides, Agentic Virtual Agents, and Copilots.
• Proven experience in Digital Bots development, including design, deployment, testing, and performance optimization.
• Strong expertise in Genesys Architect, including integration of bots and AI capabilities into Architect flows.
• Experience working with Genesys Cloud APIs, web services, and integrations with external platforms.
• Practical experience with Agentic AI architectures, prompt engineering, and LLM integrations.
• Programming experience with Python and JavaScript/TypeScript
• Experience with AWS services and cloud-based architectures.
• Strong analytical, problem-solving, and communication skills, with the ability to collaborate effectively across technical and business teams.

Nice To Haves

• Genesys Cloud certifications (Professional, AI Digital Bots & Knowledge, Developer, or Architect).

Responsibilities

• Design and implement AI-powered CX solutions on Genesys Cloud.
• Develop and optimize Digital Bots and AI Studio solutions (AI Guides, Agentic Virtual Agents, Copilots).
• Integrate AI solutions with Genesys Architect flows, APIs, and external systems.
• Monitor, analyze, and optimize AI-driven customer interactions and bot performance.

Benefits

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed