Genesys Agentic AI SME - (100% Remote)
About The Position
Required Skills: Core Platform & Certifications Genesys Cloud CX Professional Certification Genesys Cloud AI – Digital Bots & Knowledge Certification Genesys Cloud Developer or Architect Certification Hands-on experience with: Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots) Digital Bots: Development, deployment, testing & optimization Knowledge Workbench, Optimizer, Portal Intent Miner / Intent Management Architect flow integration with bots & AI Genesys Cloud APIs & platform integrations Agentic AI & Generative AI Skills Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents Prompt engineering & system prompt tuning RAG pipelines & vector databases LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation Familiarity with MCP framework (Genesys agentic roles) Generative AI applications for CX automation Programming & Full-Stack Development Python (AI/ML scripting & backend) JavaScript / TypeScript (front-end & full-stack) Go (backend services for Genesys Innovation roles) Node.js + React.js RESTful API design & microservices architecture Cloud, DevOps & Infrastructure AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation Kubernetes & Docker (containerization & orchestration) CI/CD pipelines, automated testing, Terraform Cloud-native scalable AI application deployment CX / Contact-Center Domain Expertise Conversational AI / Natural Language Understanding (NLU) Omnichannel customer journey orchestration Voice AI & multimodal interfaces Bot insights, analytics & performance optimization
Requirements
- Genesys Cloud CX Professional Certification
- Genesys Cloud AI – Digital Bots & Knowledge Certification
- Genesys Cloud Developer or Architect Certification
- Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
- Digital Bots: Development, deployment, testing & optimization
- Knowledge Workbench, Optimizer, Portal
- Intent Miner / Intent Management
- Architect flow integration with bots & AI
- Genesys Cloud APIs & platform integrations
- Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
- Prompt engineering & system prompt tuning
- RAG pipelines & vector databases
- LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
- AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
- Familiarity with MCP framework (Genesys agentic roles)
- Generative AI applications for CX automation
- Python (AI/ML scripting & backend)
- JavaScript / TypeScript (front-end & full-stack)
- Go (backend services for Genesys Innovation roles)
- Node.js + React.js
- RESTful API design & microservices architecture
- AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
- Kubernetes & Docker (containerization & orchestration)
- CI/CD pipelines, automated testing, Terraform
- Cloud-native scalable AI application deployment
- Conversational AI / Natural Language Understanding (NLU)
- Omnichannel customer journey orchestration
- Voice AI & multimodal interfaces
- Bot insights, analytics & performance optimization
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
251-500 employees
