Genesis Consultant

Intuitive•Los Angeles, CA

1d•Onsite

About The Position

Primary Function of Position: The Genesis Trainer will provide customers with onsite technology integration, education, and utilization support. This individual will closely partner with Sales, Marketing, Customer Training, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery and/or diagnosis program. The Genesis Trainer will be actively involved in care team training, program support and continuous improvement initiatives and collaborate extensively on hospital staff education plans, process improvement and troubleshooting initiatives.

Requirements

Minimum Bachelor’s degree preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education or equivalent experience
Minimum 4-6 years training experience with proven experience providing training on complex topics and/or technology
Experience in an Operating Room and/or Sterile Processing Department environment
Proven ability to work effectively and drive results as part of a team
Excellent communication and interpersonal skills with ability to present to varying group sizes
Ability to excel in a high-energy, fast-paced environment
Willingness to be flexible with work hours
Fluent in English and local language as required
Ability to travel overnight up to 50%

Responsibilities

Develop and maintain expertise in the following:
Intuitive technology use and troubleshooting
Intuitive technology applications
Proper handling, care and use of Intuitive Instruments and Accessories
Cleaning and sterilization of Intuitive instrumentation
OR care team, Central Sterile and program workflow best practices
Training and coaching methodologies/techniques and best practices
Independently manage assigned territory while effectively managing work time and schedule
Collaborate with customer, Intuitive commercial and support teams to formulate a customized onsite integration and education plan based on Hospital use patterns, processes, protocols, goals and other feedback
Uncover customer needs, utilization barriers, and opportunities
Prioritize potential solutions in creation of an integration and education plan
Gain alignment with all parties on said plan
Deliver customized Intuitive technology, process optimization and cost-reduction in-services onsite for surgeons, care teams, and Central Sterile staff
Track progress and communicate status to customer on a schedule identified within the plan
Align with sales and marketing partners on delivering customized customer assistance, as needed
Support integration of new Intuitive technology into OR and Central Sterile environments
Support ongoing utilization and management of Intuitive technologies across all hospital stakeholders
Support Intuitive technology troubleshooting and general maintenance
Identify and/or respond to customer complaints and ensure detailed documentation is captured in the proper business system or applications
Provide OR case support as needed
Support other customer and internal educational events outside of normal territory support