Generosity Operations Specialist
About The Position
GENEROSITY OPERATIONS SPECIALIST // EAGLE BROOK CHURCH JOB OBJECTIVES Partners with Campus, Finance and Central teams to create a seamless, trustworthy and people-centered Generosity experience that will scale as Eagle Brook Church grows Develops, implements and supports the execution of gift processing strategies at both central and campus levels Processes contributions received across all platforms and coordinates all acknowledgement practices Ensures Generosity systems, processes and experiences are executed with excellence and care Reports to the Generosity Stewardship Manager ESSENTIAL JOB FUNCTIONS Develops and refines scalable gift processing strategies for maximum efficiency Continually evaluates campus practices to identify gaps, risks and opportunities for improvement Designs and implements standardized workflows, tools and best practices across campuses Works directly with campus staff to implement processes with clarity and confidence Creates documentation, training resources and onboarding materials for staff and volunteers Processes and reconciles contributions with accuracy, consistency and confidentiality Ensures gifts are properly recorded and documented according to internal policies Supports year-end giving processes, statements and audits, as needed Partners with campus teams to support Generosity-related needs and workflows Serves as a point of contact for operational questions related to giving processes Collaborates with Finance, Technology and Central Ministry teams to ensure alignment and clarity OTHER JOB FUNCTIONS Prepares acknowledgment letters that meet statutory requirements and communicate appreciation Supports consistent communication standards for Generosity-related touchpoints Assists in improving the giver experience from first gift through ongoing engagement Supports initiatives that help Generosity operations grow alongside the church Contributes ideas that enhance efficiency, clarity and trust for attenders and staff Leads and supports various special projects, as needed Responsible for cross-training other team members to have appropriate backup coverage available Other duties as assigned
Requirements
- Follower of Jesus and aligns with Eagle Brook Church’s 9 core beliefs
- Associate degree or equivalent combination of education and experience
- Strong operational thinking with exceptional attention to detail and accuracy
- Ability to design processes and lead implementation through influence
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- High level of integrity and discretion when handling sensitive information
- Adaptable in changing environments with ability to maintain positive and helpful attitude
- Team player
- Proficient in MS Office and church management systems
Nice To Haves
- 4+ years of development or comparable work experience
- Experience in gift processing, financial operations, donor development or church / nonprofit administration
- Comfortable working cross-functionally and communicating with diverse teams
- Excellent verbal, writing and interpersonal communication skills
Responsibilities
- Develops and refines scalable gift processing strategies for maximum efficiency
- Continually evaluates campus practices to identify gaps, risks and opportunities for improvement
- Designs and implements standardized workflows, tools and best practices across campuses
- Works directly with campus staff to implement processes with clarity and confidence
- Creates documentation, training resources and onboarding materials for staff and volunteers
- Processes and reconciles contributions with accuracy, consistency and confidentiality
- Ensures gifts are properly recorded and documented according to internal policies
- Supports year-end giving processes, statements and audits, as needed
- Partners with campus teams to support Generosity-related needs and workflows
- Serves as a point of contact for operational questions related to giving processes
- Collaborates with Finance, Technology and Central Ministry teams to ensure alignment and clarity
- Prepares acknowledgment letters that meet statutory requirements and communicate appreciation
- Supports consistent communication standards for Generosity-related touchpoints
- Assists in improving the giver experience from first gift through ongoing engagement
- Supports initiatives that help Generosity operations grow alongside the church
- Contributes ideas that enhance efficiency, clarity and trust for attenders and staff
- Leads and supports various special projects, as needed
- Responsible for cross-training other team members to have appropriate backup coverage available
- Other duties as assigned
Benefits
- medical, dental and vision coverage
- health savings account (HSA)
- dependent care FSA
- employer-provided life insurance + additional voluntary life insurance
- accident and critical illness insurance
- employer-provided short-term and long-term disability
- member assistance program (MAP)
- paid family and medical leave (PFML)
- generous paid-time off and holidays
- 403b retirement plan with company contribution
- development dollars for team members to invest in their professional growth
- casual dress and work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
