Generator Master Technician

Generac Power Systems•Marlborough, MA

19d

About The Position

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. The Generator Technician Master is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales support for Generac industrial products. This role will mentor, train, and assist in the development of all technicians. This position will require up to 50% travel.

Requirements

Education - High School Diploma
Certification / License Generac Master Certification or equivalent
Work Experience 8 years in advanced troubleshooting of Emergency Power Supply Systems (EPSS)
Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams

Nice To Haves

Advanced knowledge of Engine maintenance and troubleshooting of natural gas fuel systems
Knowledge of power generation; light tower, pumps, and heating products
Working knowledge of diesel or gaseous engines
Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision
Working knowledge of transfer switch operations
Spark Ignited knowledge
Ability to obtain and maintain Generac certification in the air-cooled and protector series courses
Ability to work and communicate well with others
Ability to provide detailed reports within 24 hours
Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner
Excellent conflict resolution skills
Able to observe, identify and relay critical information to the company, customers, or coworker

Responsibilities

Perform technical skills, including but not limited to, mechanical, electrical, troubleshooting and repair of generators
Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed
Perform scheduled preventative maintenance service and/or repairs of generators
Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs
Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner
Create reports for all work performed in FieldServio
Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems
Assist the operations department with personal scheduling and other technician scheduling
Support special engineering project for new sales and project management
Perform quality assurance and quality control
Assist in training Industrial and MPS technicians on proper start up techniques
Mentor technicians to the highest standard, providing an example to follow in all situations
Provide phone support for team members during and after normal business hours