General Trades Service Manager

EMCOR Group, Inc.•Tempe, AZ

60d

About The Position

Under general supervision of Account Director, provides technical support and expertise to assigned customer. Conducts telephonic and electronic follow up and closing functions for open work orders on assigned accounts in order to meet the contractual obligations of the client. Intent is to ensure work orders are completed on time. This position will primarily involve handling customer communications on general trades-related work orders (with emphasis on plumbing, lighting, doors, and electrical repairs). Communications include but are not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Capabilities to understand and review quotes and provide recommendations for most effective, timely and cost conscious repairs.

Requirements

Associates Degree or equivalent experience
Minimum of 5 years of experience in general contractor trades maintenance and management or an equivalent combination of education and experience
Advanced proficiency in MS Windows Applications, including MS Excel and Word. Must be able to Type min 50 wpm and have good writing skills
Professional and friendly demeanor, willing to go above and beyond to accomplish the mission
Ability to work under pressure and make correct decisions with limited input; know when to escalate issues to leadership
Ability to communicate effectively and efficiently with all functions of the Operations Team and Call Center to carry out objectives of the program
Ability to think critically and problem solve
Ability to maintain a courteous, professional demeanor at all times
Convey confidence in providing and receiving pertinent information
Must be punctual, reliable and caring about their work ethic
Capability to travel < 25% to customer headquarters or sites

Nice To Haves

Bi-lingual English-Spanish preferred

Responsibilities

Perform administrative support to include work order management and scheduling, vendor management, purchase order coordination, reporting, and any other such task assigned by supervisors
Provide technical direction and support to EMCOR Field Organization and subcontractors to ensure timely completion of all general trades-related work orders
Respond to requests for maintenance and repair of facilities with an emphasis on plumbing, doors, and electrical situations affecting the facilities, etc.
Maintain effective communications with employees, management, EFO/contractors, and customers as operations are 24/7.
Assist customer and service providers with invoicing statuses and issues; escalate when appropriate
Provide accurate reporting on open work orders for supervisor review as requested
Document all work order related correspondence with customers and EFO/service providers to ensure files and work order history are always up to date and complete
Will attend all required staff meetings and complete all required safety training