General Technician I

OPUS IVS INC • Dexter, MI

20h

About The Position

At Opus IVS, the mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, the company continually strives to develop advanced technology that empowers them to fulfill their mission. Opus IVS technology & products has been a leader in the industry since the late 90’s, offering modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology. The purpose of this role is to provide vehicle technical support for all clients via the telephone while utilizing software equipment and guide customers through repairs and procedures.

Requirements

• High School diploma or GED required
• 1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required
• Proficient in Microsoft Office 365 required
• Superior customer service skills required
• Strong problem-solving capabilities required
• Ability to communicate effectively both verbally and in writing with customers required
• Ability to multi-task required

Nice To Haves

• OE/Dealer level diagnostic and programming experience
• Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred
• ASE certification(s) is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
• Collision automotive experience or Automotive Repair experience/education preferred
• Bilingual in Spanish or Spanish speaking ability a plus

Responsibilities

• Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
• Document all customer interactions in OPUS IVS database
• Work within groups of technicians and software development teams to improve products and services
• Maximize first time resolution of customer queries
• Provide training support and basic technical support to customers and employees as required
• Other duties as requested

Benefits

• Competitive Pay: We know your value and we’re not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
• Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
• Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
• Opportunity: to be a part of a fast-growing company working to make the world safer!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees