General Technician Apprentice Above Ground

Southern Company•Augusta, GA

About The Position

JOB DUTIES AND RESPONSIBILTIES Efficiently works a route to complete customer and compliance orders in a timely manner and in accordance with company policies and procedures and operator qualifications procedures. Observes all safety requirements and regulatory guidelines to ensure compliance. Actively and accurately captures documentation in the Mobile Data Terminal and recognizes abnormal operating conditions such as corrosion, meters under stress, etc. Assists in connecting and disconnecting gas service, manually turning meters on and off. Assists in conducting investigations of high bill complaints, stop meters and special readings by meter reading validation. Assists in performing regular meter inspections, paints and maintenance of above and below ground gas systems. Responds to questions from customers and provides answers directly or by referral. Provide assistance with all distribution activities involved with the installation, repair and maintenance of the distribution system to include: Operating basic equipment and tools Traffic control Landscaping and general maintenance Digging, shoring, repairing leaks, testing and wrapping pipes Pressure recording devices Uses a variety of tools (hand, air, shovels, etc.) while performing distribution crew activities. Ensures truck is stocked with equipment, supplies, tools and other equipment in neat and orderly condition. Operates Automated Dispatch system to complete meter reads and turn-offs service at customer’s premise. Identifies abnormal operating conditions and takes appropriate actions. Performs simple sniff tests to detect gas leaks. Performs other job-related duties as required. Education, Certificate/Licenses: Required: High school diploma or GED Mechanical aptitude Basic knowledge and use of hand tools and equipment Ability to pass basic skills and knowledge assessments Valid Driver’s License Preferred: Field operations experience to include distribution crew work Experience with heavy equipment operations Technical school training and certification Welding experience or certification; Commercial driver’s license or permit Or Equivalent academic education and experience Specific Skills & Knowledge: Required: Good written and oral communication Ability to use good judgment when working in potentially hazardous and emergency environments MS Office and Computer skills – basic proficiency Customer Service Mechanical aptitude Able to operate basic equipment, machinery and simple tools Good interpersonal skills Ability to resolve and diffuse difficult/escalated situations Knowledge of assigned geographical territory Ability to smell odorant used to detect gas leaks Southern Company Gas Competencies: Business Acumen Driving Results Engagement Functional Expertise Working Conditions/Physical Requirements: Exposure to outside elements (heat, cold, high winds) Safety sensitive Heavy lifting, bending, stooping, walking Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job; responsibilities may be changed or added without advance notice. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Requirements

High school diploma or GED
Mechanical aptitude
Basic knowledge and use of hand tools and equipment
Ability to pass basic skills and knowledge assessments
Valid Driver’s License
Good written and oral communication
Ability to use good judgment when working in potentially hazardous and emergency environments
MS Office and Computer skills – basic proficiency
Customer Service
Mechanical aptitude
Able to operate basic equipment, machinery and simple tools
Good interpersonal skills
Ability to resolve and diffuse difficult/escalated situations
Knowledge of assigned geographical territory
Ability to smell odorant used to detect gas leaks

Nice To Haves

Field operations experience to include distribution crew work
Experience with heavy equipment operations
Technical school training and certification
Welding experience or certification
Commercial driver’s license or permit
Or Equivalent academic education and experience

Responsibilities

Efficiently works a route to complete customer and compliance orders in a timely manner and in accordance with company policies and procedures and operator qualifications procedures.
Observes all safety requirements and regulatory guidelines to ensure compliance.
Actively and accurately captures documentation in the Mobile Data Terminal and recognizes abnormal operating conditions such as corrosion, meters under stress, etc.
Assists in connecting and disconnecting gas service, manually turning meters on and off.
Assists in conducting investigations of high bill complaints, stop meters and special readings by meter reading validation.
Assists in performing regular meter inspections, paints and maintenance of above and below ground gas systems.
Responds to questions from customers and provides answers directly or by referral.
Provide assistance with all distribution activities involved with the installation, repair and maintenance of the distribution system to include: Operating basic equipment and tools Traffic control Landscaping and general maintenance Digging, shoring, repairing leaks, testing and wrapping pipes Pressure recording devices
Uses a variety of tools (hand, air, shovels, etc.) while performing distribution crew activities.
Ensures truck is stocked with equipment, supplies, tools and other equipment in neat and orderly condition.
Operates Automated Dispatch system to complete meter reads and turn-offs service at customer’s premise.
Identifies abnormal operating conditions and takes appropriate actions.
Performs simple sniff tests to detect gas leaks.
Performs other job-related duties as required.