General Service Manager

Atlantic Realty Group•Cockeysville, MD

3d•$55,000 - $75,000•Onsite

About The Position

The General Maintenance Service Manager oversees the daily operations of the maintenance team to ensure high-quality workmanship, timely service, and efficient resolution of maintenance issues. This role is responsible for managing service requests, maintaining equipment and facilities, and ensuring that all maintenance work is performed safely and according to organizational standards.

Requirements

Proven experience in maintenance management, facilities management, or related field; minimum of 3-5 years of experience desired
Strong knowledge of building systems, equipment maintenance, and repair processes
Excellent problem-solving, organizational, and decision-making skills
Effective leadership and team management abilities
Strong communication skills, both verbal and written, for interacting with staff and stakeholders
Proficiency with maintenance tracking systems (CMMS) and general office software
Ability to read and interpret schematics, technical manuals, and work orders

Responsibilities

Assist in hiring, training and mentoring maintenance staff to improve skills and ensure consistent performance
Manage daily and on-call schedules for maintenance technicians
Manage daily maintenance activities and service requests, ensuring work is performed efficiently and in accordance with plans and specifications
Monitor workmanship and materials to ensure maintenance activities meet quality standards and organizational specifications
Manage service budgets and control costs to optimize resource allocation
Conduct regular inspections of facilities, equipment, and systems to identify maintenance needs and proactively address potential issues
Maintain accurate records of all maintenance activities, repairs, and service requests
Review, correct, approve time and time off requests for assigned team in the company's HRIS system
Respond to unexpected maintenance challenges, develop solutions, and implement corrective actions promptly
Communicate effectively with maintenance staff, management, and other stakeholders to coordinate work and provide status updates
Ensure compliance with safety regulations and organizational maintenance procedures