General Manager - Service

Hill York Services Corporation, LLC•Hollywood, FL

4d•Onsite

About The Position

As a $100M+ full-service commercial air conditioning company, Hill York provides design build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities such as condos, offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida. Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success. Hill York seeks a dynamic, growth‑minded General Manager – Service to lead our service business across Miami‑Dade and Broward counties. As a key member of Hill York’s leadership team, this individual is responsible for full P&L ownership, operational performance, customer experience, talent development, safety, and strategic growth. The GM – Service will lead a team of Customer Service Representatives, Service Billers, Field Supervisors, Service Technicians, and Warehouse personnel to deliver best‑in‑class HVAC service, maintenance, and repair solutions. The ideal candidate is a strategic operator who can also engage tactically, driving consistency, operational excellence, and customer satisfaction while working with our Sales department to grow our service portfolio in South Florida. This is a high‑impact leadership role in a fast‑paced, relationship‑driven business where integrity, teamwork, and performance are core values.

Requirements

Minimum 10 years of commercial HVAC service experience in a mechanical contracting environment.
Minimum 3–5 years of leadership experience.
Proven success managing service operations with P&L accountability.
Strong leadership, coaching, and talent development skills.
Experience leading process improvement initiatives.
Excellent communication, customer service, and relationship building skills.
High proficiency in Microsoft Office and service management software; experience with COINS, and XOi preferred.
Strong organizational skills with the ability to manage competing priorities.
Valid driver’s license; ability to travel regularly across Dade/Broward.
Full‑time, on‑site presence is required due to the hands‑on nature of this role, which demands daily interaction with field teams, real‑time operational decision‑making, and strong visibility across service, dispatch, billing, and customer relationships.

Responsibilities

Lead, mentor, and develop the service team across Dade/Broward, including supervisors, technicians, CSR, billing, and warehouse staff.
Promote a high performance culture grounded in accountability, results, teamwork, safety, and customer focus.
Conduct regular field visits to ensure quality outcomes, customer satisfaction, and safety compliance.
Assess talent needs and ensure development through training, coaching, and strategic hiring.
Reinforce consistent operational standards across the region in partnership with other service leaders statewide.
Foster strong relationships with field technicians and maintain a consistent, visible presence.
Oversee all daily service operations including scheduling, labor planning, dispatch, maintenance agreements, repairs, and special projects.
Ensure timely, accurate, and high quality execution of service calls and PM agreements.
Ability to technically diagnose the root cause of problems, not just the immediate issue.
Drive adoption digital tools to improve efficiency, documentation, and quality.
Review service orders for accuracy, completeness, proper billing, and profitability.
Resolve customer issues, warranty concerns, and escalations with urgency and professionalism.
Own full P&L responsibility for the Dade and Broward service business.
Develop and execute annual operating plans, revenue goals, and margin expectations.
Monitor key metrics including labor utilization, materials cost, inventory, backlog, DSO, PM compliance, and service profitability.
Support collections efforts on overdue accounts and maintain strong communication with Finance.
Ensure proper pricing governance for materials, labor rates, and refrigerant.
Support service growth by empowering technicians to identify leads and partnering with Sales to expand PM agreements and repair opportunities.
Serve as a senior point of contact for key accounts, ensuring long term relationships and high service satisfaction.
Conduct site visits, customer meetings, and quarterly business reviews (QBRs) with major clients.
Maintain strong, trust-based relationships focused on reliability, quality, and responsiveness.
Promote a proactive safety culture in alignment with Hill York and EMCOR policies.
Ensure technicians follow all required safety protocols, documentation procedures, and regulatory compliance related to refrigerants, equipment, and field practices.
Participate in incident investigations, safety audits, and corrective action planning.
Contribute to the company’s overall strategic direction as a member of the leadership team.
Drive process improvement, service modernization, and cross-department alignment.
Lead and champion integration of new technologies, digital workflows, and best practices from across EMCOR.
Identify emerging trends, customer needs, and regional opportunities for service growth.