General Sales Manager

Bob Bell Ford Hyundai•Glen Burnie, MD

About The Position

Bob Bell Ford/Hyundai is seeking an Experienced General Sales Manager to lead our busy dealership. We’re looking for a results-driven professional who thrives on building, coaching, and motivating a high-performing sales team. NO SUNDAYS! The ideal candidate will be focused on meeting and exceeding sales objectives while maximizing profitability, strengthening customer relationships, and delivering an outstanding dealership experience. At Bob Bell, we strive to make every customer a customer for life. We know that happy employees make happy customers, which is why we reward and support individuals who work hard and stay motivated. Every team member plays a critical role in our success — and together we continue to deliver the award-winning service and value our community has trusted for years.

Requirements

3+ years of experience in an Automotive Sales Department (must have management experience)
Proven ability to lead, motivate, and develop a team in a fast-paced environment
Strong record of customer satisfaction and sales success
Excellent communication, organizational, and leadership skills
Valid driver’s license with a clean driving record
Ability to pass pre-employment background check and drug screening

Nice To Haves

Proficiency with CDK or other automotive software (preferred)
Professional appearance and demeanor

Responsibilities

Recruit, train, and mentor sales staff in customer service, communication, organization, and time management
Lead by example, modeling motivation, professionalism, and superior customer service
Set goals, monitor daily productivity, and provide actionable coaching for improvement
Oversee sales team performance during in-person, phone, and digital customer interactions
Assist in forecasting department goals and driving strategies to meet or exceed them
Conduct sales meetings and participate in management meetings
Resolve customer concerns effectively and professionally
Ensure strong performance in manufacturer Customer Satisfaction Index (CSI) metrics
Drive a culture of teamwork, accountability, and high performance