General Sales Manager

Price Family Dealerships•San Rafael, CA

1d•Onsite

About The Position

This role involves supervising and managing the Sales Department staff, including hiring, training, evaluating performance, and ensuring compliance with labor laws and company policies. The General Sales Manager is responsible for the effective running of the Sales Department, coordinating activities with the General Manager, and assisting the Executive Team in developing corporate policies and goals related to sales operations, personnel, financial performance, and growth. The position also focuses on developing Dealership culture and profitability, monitoring department performance, maintaining reporting systems, fostering teamwork, ensuring customer satisfaction, and handling customer complaints. Compliance with federal, state, and local regulations, as well as manufacturer policies, is also a key aspect of the role.

Requirements

Must possess a mixture of strong management skills and technical knowledge necessary to effectively direct and supervise subordinates in a fast-paced dynamic environment.
Must be willing to learn and expand knowledge.

Responsibilities

Supervises the Sales Department staff, including reviewing existing job responsibilities and reporting relationships, assigning duties, providing feedback regarding job performance, and developing employees’ skill levels, while developing an effective team.
Hires, trains, terminates, and evaluates the performance of all Sales Department employees.
Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintaining accurate time records.
Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations.
Executes policies, procedures, systems, and controls for the effective running of the Sales Department.
Executes, administers, and coordinates the activities of the Sales Department in accordance with policies, goals, and objectives established by the General Manager.
Assists the Executive Team (ET) in the development of corporate policies and goals that cover Dealership sales operations, personnel, financial performance, and growth.
Develops, implements, and monitors the execution of processes that help grow Dealership culture and profitability.
Understands the metrics that drive the Sales Department’s profitability.
Maintains reporting systems required by the ET and the manufacturer.
Attends managers meetings.
Monitors the performance of the Sales Department.
Strives for teamwork within the department and with all other departments.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as Bureau of Automotive Repairs rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer policy procedure.
Holds weekly department meetings to review progress towards forecast.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Fosters professional employee development and determines needs for advanced training.
Makes customer satisfaction a department priority, ensuring that sales personnel are courteous and respectful in their interaction with customers.
Handles customer complaints immediately and according to Dealership guidelines.
Works with all managers to find ways to improve the overall profitability of the Dealership.