General Sales Manager

Volvo Cars Marin•San Rafael, CA

22h•Onsite

About The Position

The General Sales Manager supervises the Sales Department staff, including hiring, training, terminating, and evaluating performance, while developing an effective team. This role is responsible for understanding and complying with California Labor Code, wage and hour laws, and all state and federal laws regarding employment, pay equity, harassment, discrimination, retaliation, and reasonable accommodations. The manager executes policies, procedures, systems, and controls for the Sales Department, coordinating activities with the General Manager's objectives and assisting the Executive Team in developing corporate policies and goals for dealership sales operations, personnel, financial performance, and growth. Key responsibilities include developing and monitoring processes for dealership culture and profitability, understanding profitability metrics, maintaining reporting systems for the Executive Team and manufacturer, attending managers meetings, and monitoring department performance. The General Sales Manager fosters teamwork, ensures compliance with federal, state, and local regulations affecting repair operations and manufacturer policies, holds weekly department meetings, builds customer relationships for repeat business, promotes employee development, prioritizes customer satisfaction, handles complaints, and collaborates with other managers to improve overall dealership profitability.

Requirements

Must possess a mixture of strong management skills and technical knowledge necessary to effectively direct and supervise subordinates in a fast-paced dynamic environment.
Must be willing to learn and expand knowledge.

Responsibilities

Supervises the Sales Department staff, including reviewing existing job responsibilities and reporting relationships, assigning duties, providing feedback regarding job performance, and developing employees’ skill levels, while developing an effective team.
Hires, trains, terminates, and evaluates the performance of all Sales Department employees.
Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintaining accurate time records.
Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations.
Executes policies, procedures, systems, and controls for the effective running of the Sales Department.
Executes, administers, and coordinates the activities of the Sales Department in accordance with policies, goals, and objectives established by the General Manager.
Assists the Executive Team (ET) in the development of corporate policies and goals that cover Dealership sales operations, personnel, financial performance, and growth.
Develops, implements, and monitors the execution of processes that help grow Dealership culture and profitability.
Understands the metrics that drive the Sales Department’s profitability.
Maintains reporting systems required by the ET and the manufacturer.
Attends managers meetings.
Monitors the performance of the Sales Department.
Strives for teamwork within the department and with all other departments.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as Bureau of Automotive Repairs rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer policy procedure.
Holds weekly department meetings to review progress towards forecast.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Fosters professional employee development and determines needs for advanced training.
Makes customer satisfaction a department priority, ensuring that sales personnel are courteous and respectful in their interaction with customers.
Handles customer complaints immediately and according to Dealership guidelines.
Works with all managers to find ways to improve the overall profitability of the Dealership.