General Office Support

Preferred Home Care of Florida

About The Position

Preferred Home Care of Florida is seeking a detail-oriented and proactive Clerical Support Assistant to join our growing Medicare home health team. This role is critical to ensuring timely, accurate physician orders and complete documentation in compliance with Medicare and regulatory requirements. The ideal candidate is organized, professional, and comfortable collaborating with physicians, clinical staff, and internal teams. Occasional local travel is required to obtain physician signatures when needed. This position also provides exposure to revenue cycle management, including pre-claim review, review choice demonstration, and the connection between documentation and billing/financial processes.

Requirements

Experience in Medicare home health documentation, orders management, or similar healthcare administrative role
Strong understanding of physician orders, OASIS support documentation, and Medicare compliance preferred
Exposure to revenue cycle management, pre-claim review, and choice demonstration processes is a plus
Excellent organizational, communication, and follow-up skills
Ability to work collaboratively with clinical staff, marketers, and referral sources
Professional demeanor when interacting with physician offices and external partners
Reliable transportation for occasional local travel
Proficiency with EMR systems and Microsoft Office applications

Responsibilities

Organize and track all physician orders and clinical documentation for Medicare home health services
Communicating directly with physician offices to obtain timely signatures and clarifications
Gather Documents for medical record submission
Work closely with the clinical team to ensure documentation accuracy and compliance
Collaborate with marketing and referral teams to support patient intake and continuity of care
Ensure documentation meets Medicare, CMS, and agency compliance standards
Growth revenue cycle processes, including:
Pre-claim review (RCD) to ensure documentation completeness before billing
Assist in ensuring proper documentation flows to billing