General Manager

Transdev•Raleigh, NC

14d•$80,000 - $100,000•Onsite

About The Position

The General Manager will proactively manage overall university shuttle operations, ensuring the delivery of safe, reliable, and customer-focused transportation services. This role provides leadership across employee oversight, contract performance, asset oversight, risk mitigation, client and campus partner satisfaction, and financial results. This position is based in Raleigh, NC and supports a dynamic university transit environment.

Requirements

Minimum five (5) years of progressive leadership experience in transit, transportation, university shuttle, or related operations
Valid driver’s license
Proficiency in Microsoft Office (Excel, Word, Outlook)
Demonstrated success managing budgets and/or P&L responsibility
Strong relationship-building skills with clients, campus leadership, employees, and community stakeholders
Excellent verbal and written communication skills
Proven ability to lead, motivate, and develop high-performing teams
Self-starter with the ability to achieve results independently
Understanding of transportation technology, mobile apps, Wi-Fi systems, and modern transit platforms
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Nice To Haves

Prior General Manager or senior operations leadership experience preferred
Experience managing ADA or fixed-route campus shuttle services strongly preferred
Labor relations experience in a union or team-based environment
High School Diploma or equivalent required; bachelor’s degree in business, Transportation, or related field strongly preferred

Responsibilities

Provides overall leadership for university shuttle operations, ensuring safe, reliable, and customer-oriented service
Serves as primary liaison with university stakeholders, campus leadership, and Transdev corporate partners
Establishes operational strategy in accordance with contract requirements and campus expectations
Oversees daily operations including dispatch, scheduling, staffing, training, and performance management
Oversees contractual assets including vehicles, facilities, and equipment
Ensures compliance with all local, state, and federal regulations (DOT, ADA, OSHA, EEOC)
Develops, manages, and delivers operating budgets; monitors KPIs and implements action plans to improve efficiency and service quality
Builds a strong safety culture and ensures a safe working environment for all employees
Leads recruitment, development, performance management, and retention of staff
Maintains positive labor relations and supports grievance resolution as needed
Assesses operational trends and resource needs to proactively address service demands
Develops customer retention strategies and continuously improves the student rider experience
Oversees reporting requirements for client, corporate, and contractual deliverables
Promotes effective communication across campus partners, customers, and employees
Supports business development efforts and assists with technical sales as needed
Provides leadership for sustainability initiatives and environmental compliance
Performs other duties as assigned