General Manager Mitigation and Restoration Company

PuroClean Restoration Rescuers•Columbia, SC

8d•$80,000 - $90,000

About The Position

PuroClean of Columbia, SC—part of a veteran-owned organization—has proudly served the Midlands for nearly a decade. With the upcoming retirement of our current General Manager, we are seeking an experienced and motivated leader to oversee and continue the growth of this established location. This role offers a unique balance of autonomy and support. The owner is based approximately two hours away, allowing the General Manager significant independence in leading daily operations, while still providing strategic guidance, resources, and backing when needed. We welcome applications from veterans and would be honored to have another veteran leader join our organization. Position Overview The General Manager is responsible for the overall performance of the Columbia operation, including team leadership, business development, customer satisfaction, and financial results. This individual will take full ownership of day-to-day operations and play a critical role in driving continued growth and operational excellence. PuroClean Restoration Rescuers, a veteran owned company, is the 2017 PuroClean Franchise of the Year. We are the leader in property emergency services, helping families and businesses overcome the devastating setbacks caused by water, fire, mold and other conditions resulting in property damage. PuroClean is comprised of great employees performing a needed and satisfying job. Our core focus is to put people’s lives back together. We do this by providing an unmatched service experience quickly, professionally, ethically, and most importantly with compassion for all involved. PuroClean is in the property restoration business helping people overcome the devastating effects of water, fire, mold or biohazard property losses. PuroClean lives by, hires, fires, rates, and rewards based on our values. Our Permission to Play Values are: Integrity, Communication, and Humor. Our Core Values are: Compassion, Accountability, Ready Willing and Able, Protect Reputation, and Delight Customers. Our work environment is fast paced with people who have a good sense of humor. If these values do not match you, please don’t apply because you will be wasting both of our time. We have a very strong culture and our employees protect it because they enjoy working here. PuroClean Restoration Rescuers provides 24/7 emergency water and fire mitigation, mold and biohazard remediation to the Upstate of SC, Western NC, and Columbia, SC. Our certified professionals identify the damage and explain the process fully to the customer. We use state-of-the-science equipment for drying, dehumidifying, deodorizing and disinfecting. We answer the call and immediately move into action 24/7. PuroClean works with all insurance companies and bills directly, saving you paperwork and allowing you to focus on what's important. We are certified, licensed, fully insured and are the fresh alternative for mitigation, remediation and cleaning.

Requirements

Proven leadership experience, preferably within restoration, mitigation, reconstruction, or rebuild operations
Strong relationship-building skills with a customer-first mindset
Highly organized, detail-oriented, and committed to quality and compliance
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities
Professional appearance and demeanor
Proficiency with Microsoft Office and related business tools
Demonstrated experience with budgeting and cost control
A commitment to continuous improvement and professional growth

Responsibilities

Lead, develop, and mentor a high-performing restoration and mitigation team
Drive business growth through new referral relationships and the cultivation of existing partnerships
Ensure exceptional customer service on every project
Oversee operational workflow, scheduling, and project execution
Manage financial performance, including budgeting, cost controls, and profitability
Maintain accountability for resources, equipment, and personnel
Operate with a high level of autonomy while aligning with company standards and values