General Manager Restoration and Mitigation

SERVPRO Team JRF•Salem, MA

11h•$140,000 - $155,000

About The Position

SERVPRO Team JRF helps homeowners and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We’re growth-minded, quality-driven, and people-focused—backed by the most recognized brand in restoration. (Each SERVPRO® franchise is independently owned and operated.) We’re hiring a General Manager to lead operations across SERVPRO franchises in MA & NH. This is a senior leadership role with full accountability for operational execution, financial performance, and team development across restoration (mitigation) and construction. This role is not an entry-level GM seat. We are specifically looking for a proven restoration operator with significant management experience at the Operations Manager level (or higher)—SERVPRO experience strongly preferred.

Requirements

Significant restoration industry management experience (mitigation + job file/documentation + operational execution)
Operations leadership at the OPS Manager level or higher (multi-team, WIP management cadence, resource coordination, performance management)
Experience running operational rhythms (WIP, production management, quality controls, staffing/training) consistent with senior ops leadership in restoration
Strong financial acumen: budgeting, job costing awareness, margin protection, and accountability systems
Valid driver’s license; comfortable traveling between locations in MA/NH

Nice To Haves

Prior SERVPRO leadership experience (or similar platforms: Belfor, Paul Davis, ServiceMaster, ATI, PuroClean, etc.)
IICRC certifications (WRT/ASD a plus)
Multi-unit leadership experience (more than one branch/location)

Responsibilities

Multi-division leadership: Oversee Production (Mitigation), Construction Services, Office/Admin, and Marketing execution through your leaders.
Annual planning + KPIs: Build the annual business plan, align goals, and manage execution through dashboards/measures (KPMs).
Financial leadership: Develop and manage budgets, forecast performance, and protect profit margin.
Operating rhythm: Run managers’ meetings, set priorities, and ensure accountability across departments.
Storm & large loss leadership: Direct operations during storm events and large loss events (resource coordination, execution, customer outcomes).
Client & customer experience: Ensure exceptional experience and protect brand reputation (COIs, key accounts, NPS-type outcomes).
People leadership: Coach division managers, build bench strength, recruit/develop leaders, and drive performance management.
Compliance & risk: Ensure safety, regulatory compliance, and appropriate insurance coverages.