General Manager

Dan Wolf Automotive Group•Naperville, IL

38d•$60,000 - $80,000

About The Position

The Flow Express Car Wash is seeking a driven and motivated General Manager who is ready to pursue excellence in every aspect of the business. This leader will inspire their team, take ownership of operations, and ensure every guest receives a world-class customer experience. If you are passionate about leadership, operational excellence, and developing people, this could be the opportunity for you! The General Manager will oversee the daily operations of the car wash, including staffing, scheduling, workflow management, and facility maintenance. This role requires strong leadership, sales awareness, and the ability to problem-solve under pressure while maintaining a positive and productive team environment. This full time position requires open availability including evenings and weekends. With the opportunity to earn $60,000 – $80,000 annually (based on experience).

Requirements

Management experience preferred
Proven leadership and team coaching ability
Strong communication and problem-solving skills
Comfortable working with performance metrics and sales goals
Experience managing labor schedules and daily operations
Financial accountability and cash handling experience
Ability to lead with a champion mindset and motivate a team to achieve results
Ability to work in a fast-paced environment and make decisions under pressure

Responsibilities

Lead, coach, and develop a team committed to delivering exceptional customer experiences
Oversee the hiring, onboarding, and training of new employees
Supervise and coordinate daily car wash operations including staff scheduling and workflow management
Ensure the facility is clean, well-maintained, and guest-ready at all times
Communicate effectively with the maintenance team to minimize downtime and maintain optimal equipment performance
Assist in the development of annual budgets, including revenue targets and operating expenses
Monitor financial performance and implement cost control strategies when necessary
Maintain accurate operational and financial records
Provide ongoing coaching, performance evaluations, and constructive feedback to staff
Develop and implement training programs that strengthen employee skills and promote a motivating workplace culture
Handle customer inquiries, concerns, and complaints professionally and promptly
Implement strategies that enhance customer satisfaction and build loyalty
Ensure compliance with local, state, and federal regulations, including environmental, health, and safety standards
Stay up to date on industry trends, best practices, and emerging technologies within the car wash industry