General Manager

Capriotti's Harrisburg/Hershey•Susquehanna Township, PA

About The Position

As a General Manager, you’ll be the driving force behind your shop’s success—ensuring every guest experiences Capriotti’s signature quality, speed, and hospitality. You’ll recruit and develop top-tier talent, manage operations and financials, and maintain a culture of teamwork, pride, and positivity. This is a hands-on leadership role for someone who thrives in a fast-paced, high-energy restaurant environment and is passionate about coaching others to achieve excellence.

Requirements

2+ years of restaurant management or leadership experience (fast casual or QSR preferred)
Proven ability to lead, coach, and motivate a team
Strong time management, organizational, and problem-solving skills
Excellent verbal and written communication abilities
Proficient in POS systems and basic computer software (email, spreadsheets, reports)
Must be 18 years or older
Able to work in temperatures ranging from 0°F to 100°F
Able to move about the restaurant for extended periods
Able to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

Responsibilities

Lead and Develop Your Team
Recruit, hire, train, and retain exceptional team members.
Coach and mentor employees through Capriotti’s structured training programs.
Build a positive, motivated, and high-performing team culture.
Operational Excellence
Ensure food quality, safety, and presentation meet Capriotti’s uncompromising standards.
Oversee daily operations, including scheduling, food prep, service, and cleanliness.
Maintain compliance with all health, safety, and sanitation guidelines.
Manage cash handling, deposits, and financial reporting accurately and responsibly.
Guest Experience
Deliver an outstanding guest experience every time—warm welcomes, quick service, and exceptional food.
Foster a culture of “CAPtivating Service” by modeling genuine hospitality and attention to detail.
Promote an environment of salesmanship through suggestive selling and upselling techniques.
Business & Financial Management
Monitor and manage labor, food costs, and operational expenses.
Analyze key performance metrics and identify opportunities for improvement.
Support local and brand-wide marketing initiatives to drive traffic and community engagement.
Communication & Leadership
Maintain open, professional communication with team members, guests, vendors, and corporate partners.
Demonstrate composure and adaptability in a fast-changing environment.
Build trust and accountability within your team.