General Manager

Great Escape•Des Moines, IA

1d•Onsite

About The Position

Our General Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The General Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time. Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage sales, to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical job (spoiler alert: it’s way better).

Requirements

Customer service pro who knows what it’s like to work in a fast-paced environment and who thrives in that energy.
Highly attuned to the guest experience.
Accountable for your performance (and that of the teams you’ll manage).
Strong team player across the board.
Extraordinary problem-solver and trouble-shooter.
At least a few years of full service restaurant management experience.
5+ Years of Management Experience related to full service kitchen, bar, restaurant, and food service operations.
Bachelor’s Degree.
Basic business math, accounting skills, and strong analytical/decision-making skills.
Knowledge of POS register systems.
Solid Communication Skills.

Responsibilities

Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals, including driving food & beverage sales.
Review and control labor costs and other expenses.
Manage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team.
Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards.
Supervise direct reports which may include: Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction.
Review profit & loss statements weekly/monthly and adjust your action plan accordingly.
Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise.
Achieve and maintain overall guest service goals.
Ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.
Oversee the management and expansion of your center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings.
Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.
Work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.