General Manager- Marriott Long Island Uniondale, NY

Blue Sky Hospitality Solutions•Uniondale, NY

About The Position

The General Manager (GM) is responsible for the overall leadership, strategic direction, and operational excellence of the hotel. This role ensures delivery of exceptional guest experiences, strong financial performance, and full compliance with Marriott brand standards and local/state regulations. The GM will lead all departments, drive revenue and profitability, foster a high-performance culture, and maintain positive labor relations in a unionized environment.

Requirements

Bachelor’s degree in Hospitality Management, Business, or related field (preferred).
8–10+ years of progressive hotel leadership experience.
Prior experience as a GM or Assistant GM in a full-service hotel.
Strong financial acumen (P&L, forecasting, budgeting)
Deep understanding of RevPAR, GOP, and RGI metrics
Exceptional leadership and people management skills
Conflict resolution and labor relations expertise
Strategic thinking with hands-on operational execution
Strong communication and stakeholder management skills

Nice To Haves

Strong experience with Marriott Hotels or similar brand preferred.
Experience managing unionized workforce required.

Responsibilities

Oversee day-to-day hotel operations across Rooms, F&B, Engineering, Housekeeping, and Sales.
Ensure full compliance with Marriott International brand standards, SOPs, and audit requirements.
Maintain high guest satisfaction scores (GSS, Medallia, or similar platforms).
Drive service culture aligned with Marriott’s “Spirit to Serve.”
Achieve or exceed budgeted revenue, GOP, and NOI targets.
Manage hotel P&L, forecasting, and cost controls.
Optimize RevPAR, ADR, and occupancy using STR and market data.
Partner with Revenue Management to improve RGI index and market share.
Collaborate with Sales & Marketing to drive:
Corporate, group, and transient business
Local and regional partnerships
Review weekly sales strategies, pace reports, and segmentation mix.
Ensure alignment with brand distribution channels and pricing strategies.
Lead all HR functions including hiring, onboarding, training, and retention.
Maintain compliance with union Collective Bargaining Agreements (CBA).
Handle grievances, disciplinary actions, and arbitration processes.
Foster a positive employee culture and engagement.
Ensure compliance with federal, New York State, and local labor laws.
Ensure consistent delivery of high-quality guest service.
Address and resolve guest concerns proactively.
Maintain strong online reputation (Google, Marriott channels, OTA reviews).
Lead property through Marriott QA audits and brand inspections.
Build, mentor, and develop department heads and leadership team.
Conduct regular performance reviews and succession planning.
Promote accountability, communication, and operational excellence.
Ensure compliance with:
OSHA and safety standards
Fire, health, and sanitation regulations
Marriott brand and legal policies
Oversee emergency procedures and risk mitigation plans.