General Manager

Fooda•Boston, MA

About The Position

Results-driven hospitality professional with extensive experience managing integrated workplace services, including corporate café operations, pantry programs, micro markets, fitness center amenities, and conference center services. Proven ability to deliver high-quality, white glove guest experiences while optimizing operational efficiency, financial performance, and client satisfaction in fast-paced corporate environments.

Requirements

Extensive experience in corporate dining, hospitality, or workplace services management
Strong leadership and team development skills
Proven ability to manage multiple service platforms within a single and multi- client environment
Financial acumen with experience managing budgets and analyzing performance metrics
Excellent communication and client relationship management skills

Responsibilities

Oversee daily operations of high-volume corporate cafés, ensuring quality, consistency, and service excellence
Manage menu development, food production, and merchandising with a focus on fresh, innovative offerings
Lead front- and back-of-house teams, including hiring, training, scheduling, and performance management
Ensure compliance with food safety standards, sanitation protocols, and company policies
Design, implement, and manage pantry services, including inventory control, product selection, and vendor coordination
Oversee MicroMarket operations, including stocking, merchandising, equipment functionality, and user experience
Analyze consumption trends and adjust offerings to meet client preferences and budget targets
Maintain cost controls and minimize waste through effective forecasting and replenishment strategies
Coordinate and execute meetings, events, and executive dining services with high attention to detail
Partner with clients to plan menus, room setups, and hospitality requirements for conferences and special events
Manage conference center operations, including scheduling, room turnover, and service standards
Lead and oversee audio visual (AV) team operations, ensuring seamless setup, testing, and execution of all technology needs
Coordinate AV requirements such as presentations, video conferencing, sound systems, and hybrid meeting platforms
Troubleshoot technical issues in real time and ensure minimal disruption to meetings and events
Manage staffing, logistics, and on-site execution for events ranging from small meetings to large-scale functions
Ensure seamless service delivery and exceptional guest experiences
Oversee fitness center operations, including vendor partnerships, cleanliness standards, and amenity management
Coordinate wellness-related services and ensure facilities meet safety and operational standards
Enhance employee experience by integrating hospitality-driven services across workplace amenities
Serve as primary point of contact for clients, ensuring strong relationships and proactive communication
Conduct regular business reviews, presenting performance metrics, insights, and improvement strategies
Identify opportunities for program enhancements, service expansion, and increased engagement
Manage budgets, P&L performance, and cost controls across multiple service lines
Track key performance indicators (KPIs) and implement data-driven improvements
Ensure operational efficiency through process development, standardization, and continuous improvement initiatives