General Manager

MV Transportation•Hartford, CT

50d

About The Position

MV Transportation is seeking a paratransit General Manager who will provide support, leadership, and direction to an assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Requirements

College degree or equivalent business management experience.
Management experience required.
Must have a minimum of (5) five years of comprehensive experience in operations management in a paratransit environment with 150+ vehicles, with knowledge of Trapeze scheduling software.
Must have labor/union(s) expenses expertise.
Must have a full understanding of dispatch, scheduling, driver recruitment, and safety, DOT, and FTA compliance.
MS Office, strong analytical skills, strong written and verbal communication skills,s and a high degree of multi-tasking skills.
Additional duties/responsibilities based upon individual contract requirements.

Responsibilities

Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train, and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
Maintain client contact routinely to meet or exceed expectations.
Conduct periodic departmental audits.
Daily, weekly, and monthly review of key operational metrics.
Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
Implement, promote, and adhere to company policies and procedures.
Interact with bridges committee to effectuate positive changes to policies, procedures, and programs.
Participate in location(s) labor and employee relations activities.
Provide insight and information to support location(s) contract renewals.
Create and present location(s) annual budget.