General Manager

Waterworks • Los Angeles, CA

32d • $125,000 - $150,000 • Onsite

About The Position

About Waterworks When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. What We Provide What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion. Our Leadership Proposition Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand. The Role Join Waterworks as a General Manager for our flagship Los Angeles showroom; including a satellite location in Brentwood plus Southern California territory. This is a dynamic leadership role responsible for driving revenue growth, profitability, and brand presence in one of our most high-profile markets. As General Manager, you will lead a high-performing sales team, develop strategic business plans, and build strong relationships within the design and architecture community. Success in this role requires a blend of strategic leadership, operational excellence, and a client-first mindset that reflects the Waterworks brand. Our Leadership Proposition Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.

Requirements

• Bachelor’s degree or equivalent experience.
• 7+ years in sales leadership within a luxury brand; 5+ years in inside/outside sales.
• Proven ability to lead, motivate, and develop high-performing teams.
• Strong negotiation skills and experience closing high-value deals.
• Excellent communication and relationship-building skills.
• Strategic thinker with a data-driven approach to decision-making.
• Tech-savvy and comfortable with CRM systems and virtual client engagement.
• Well-connected within the Los Angeles/Southern California design trade.
• Ability to travel up to 20% within the market and to HQ

Nice To Haves

• Knowledge of plumbing, tile, or construction is a plus.
• Licensed to drive preferred.

Responsibilities

• Lead & Develop the Team Coach and inspire a sales team to deliver exceptional results and client experiences.
• Recruit, train, and develop talent for future growth.
• Foster accountability and empower the team to resolve client issues with a servant-leadership approach.
• Drive Market Performance Own full P&L responsibility for the showroom and territory.
• Implement strategies to position Waterworks as the leader in luxury bath and kitchen.
• Oversee CRM, pipeline management, and reporting to ensure sales effectiveness.
• Maintain showroom operations and uphold brand standards.
• Build Client Relationships Strengthen partnerships with key accounts and industry organizations.
• Represent Waterworks at design events, networking groups, and client engagements.
• Support the team in securing new business and expanding market share.
• Other duties and accountabilities as assigned.

Benefits

• competitive salaries
• bonus potential
• a comprehensive benefits package including medical/dental/vision
• 401k retirement savings plan
• generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day
• The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees