General Manager

Green Thumb•Bonita Springs, FL

1d•Onsite

About The Position

Green Thumb is proudly on a mission to promote well-being through the power of cannabis. We are looking for a General Manager at RISE Dispensary to lead, manage, and inspire a diverse team in driving results and delivering memorable, positive consumer experiences. All dispensary activities related to the customer journey, inventory operations, safety & compliance, and team member experience are under your direction. With training, coaching and development, a team of Leaders and Team Members will grow under the General Manager’s leadership. The General Manager serves as an ambassador in delivering lasting social change in our communities.

Requirements

Bachelor’s degree or comparable business experience
At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.
Inventory control experience is required
Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
Must have reliable, responsible, and dependable attendance
Must be 21 years or older.
Must pass any and all required background checks.
Must possess a valid driver’s license or state ID.
Must be and remain compliant with all legal and company regulations for working in the industry.
Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.
Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
Meet timelines consistently and be able to work under pressure effectively.
Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.
Adapts and thrives in a demanding, fast-paced environment
Possesses a high level of critical thinking.
Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
Ability to resolve conflict, handle employee and customer complaints, and settle disputes
Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a workday)
Move about the dispensary to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary
Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely
Converse and communicate with individuals and groups of people directly
Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications, and email
Prepare patient and/or customer orders by moving and placing products
Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
Move inventory and materials weighing up to 30 pounds independently
Position self to move inventory and materials in storage areas

Nice To Haves

Cannabis experience preferred

Responsibilities

Deliver direction, oversight, and execution of all dispensary operations. Ensure the dispensary is compliant with security, inventory, and local and state regulations.
Drive revenue and profit through effective execution of programs, initiatives, and regionalized instore promotions.
Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
Maintain and enforce cash management handling protocols and daily reconciliation.
Manage effective order & expense management processes aligned with store budgets.
Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities
Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.
Ensure “Leader on Duty” (LOD) presence is appropriately scheduled throughout the store. Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.
Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery.
Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic.
Serve as a liaison to the local community and support community outreach events and initiatives.
Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.
Inspire a culture of engagement and performance through coaching, feedback, and recognition.
Motivate dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques and product knowledge.
Monitor staffing needs and ensure scheduling practices align to store labor goals. Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
Develop Leader and Team Member talent and effectively address performance issues on a timely basis.
Regular, dependable attendance and punctuality.
Perform other duties as needed.