General Manager

Historic Tours of America • Charleston, SC

1d • $80,000 - $95,000

About The Position

This executive leadership role oversees the entire Old Town Trolley Tours of Charleston (OTTCHS) Transportainment operations within the guidelines set by the corporate executives. The position involves planning, directing, and coordinating both high-level strategic and development goals as well as overseeing day-to-day operational activities with the support of subordinate staff members, all in accordance with our mission as The Nation’s Storyteller. Additionally, this leader serves as the primary representative of OTTCHS in community and government relations, embodying the brand and fostering key relationships.

Requirements

• A high degree of self-motivation and the ability to work independently within the scope of established rules and regulations.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation, labor relations and negotiation, and personnel information systems.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategies, tactics, product demonstration, sales techniques, and control systems.
• Related college degree preferred.
• Prior Management experience is required.
• Valid SC driver’s license.
• Acceptable driving record for the past three years
• Must pass pre-employment MVR/background check and substance abuse testing
• If driver’s license is a CDL, valid DOT Physical required.

Nice To Haves

• CDL preferred but not required.

Responsibilities

• Work with Regional Manager, COO, VP of Operations, CEO and other corporate team members to build, develop and continue the growth of OTTCHS.
• Implement Historic Tours of America’s (HTA) best practices and procedures in the setup of OTTCHS departments, train, mentor and manage new CAST members and Leaders, building a strong, cohesive team of people.
• As City regulations and business growth permit, work with the local Sales Manager to recruit and train the OTTCHS sales team to maximize revenue generation within the Charleston Market.
• Work with the local management team to constantly improve and develop their skills, manage their development and growth through structured and focused training, coaching and mentoring.
• Identify, establish, and maintain effective working relationships with client groups, hotels, government officials, and media representatives. Use these relationships to develop new business opportunities, determine the best way to communicate publicity information to them, and drive sales.
• Work in partnership with the local Sales Manager to establish, manage, and grow a comprehensive hotel vendor sales program and group sales initiative focused on local hotels selling OTTCHS tickets. This will be done in close coordination with the Regional Manager and HTA’s International and Domestic Sales department. You will serve as the primary support for the Sales Manager, driving their success and mentoring the overall destination sales management progress.

Benefits

• Competitive pay : $80K - $95K Depending on Experience
• All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching, fun and upbeat work environment with various award and recognition celebrations throughout the year, FREE First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores, and FREE admission to all company attractions

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed