General Manager

Destination Pet, LLCGeorgetown, TX
1d$55,000 - $60,000

About The Position

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! We are looking for a General Manager to lead our team at Action Pack Georgetown

Requirements

  • BS/BA is a plus.
  • Must be a passionate team player and a strong motivator.
  • Must have strong background in driving performance excellence through strong people management.
  • Five plus years in full P&L management responsibility preferably in hospitality, service and / or retail environments.
  • Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
  • Proficiency in computer applications including Microsoft Office Suite and database applications.
  • Ability to multi-task with strong time management skills.
  • Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
  • Excellent oral presentation, writing, and analytical skills.
  • Strong interpersonal, communication, and motivational skills.
  • Must have exceptional strong customer service experience and skills.
  • Veterinary, boarding and/or grooming experience required.
  • Must have experience in managing inventory and accounts payable.
  • Must be able to work evenings, weekends and holidays.
  • Must frequently lift 40 pounds.
  • Must be able to be on feet for the duration of your shift.
  • Must be able to stand, walk and climb stairs frequently.
  • Must be able to work on computer system and work multi-line telephone.
  • Must be able to handle dogs on leashes.
  • Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Responsibilities

  • Supports the mission, vision, culture and policies of Destination Pet.
  • Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
  • Collaborate with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
  • Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
  • Manages all staff at center ; recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
  • Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
  • Manages center payroll and ensures that payroll is approved in a timely manner.
  • Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
  • Ensures safety of all employees by conducting safety training, enforcing of safe-handling rules, and complying with all safety related policies.
  • Prepares and delivers annual performance reviews to team members on a timely basis.
  • Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
  • Resolve any and all customer and staff complaints.
  • Actively manages center’s social media accounts through weekly postings and replying to customer comments.
  • Creates, implements and executes on local marketing programs to acquire new customers and grow sales.
  • Attends community events and partners with local businesses to promote Destination Pet services.
  • Maintains appropriate inventory of supplies; reorders and restocks as necessary.
  • Monitors and manages all computer systems located in the center.
  • Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
  • Utilizes financial reports and statistics.
  • Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance.
  • Ensures that bank deposits are completed as needed.
  • Promotes and markets Destination Pet’s programs and services in the surrounding community.
  • Assists other team members as needed.
  • Performs other duties as assigned.

Benefits

  • Health, vision, dental, long & short-term disability, and Life insurance
  • A Startup mentality company with stable funding.
  • 401k match
  • Pet Care discounts
  • Generous PTO
  • Opportunity to grow your career with a network of like-minded professionals
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