General Manager

Mv Transportation•Chicago, IL

32d

About The Position

MV Transportation is seeking a General Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Requirements

Minimum of five years of recent experience managing paratransit call center operations or similar position (a similar position would be a general manager or project manager overseeing operations, safety and training, scheduling and dispatching or call center, human resources/labor relations, vehicle maintenance, vehicle inventory and rolling stock, regulatory requirements (e.g., FTA DOT ADA and drug and alcohol, DOJ Title VI. andstate DOT regulations) and other transportation related areas);
Demonstrated ability to recruit and develop staff;
Evidence of building solid relationships with supervisors, peers, and subordinates;
Demonstrated ability to build and continuously motivate highly effective teams;
Successful track record in managing budgets and/or profit and loss responsibility;
Ability to interface with Pace directors, elected officials, and all levels of hourly and salaried employees, including senior management;
Ability to obtain successful results without supervision.

Responsibilities

Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
Maintain client contact routinely to meet or exceed expectations.
Conduct periodic departmental audits.
Daily, weekly and monthly review of key operational metrics.
Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
Implement, promote and adhere to company policies and procedures.
Participate in location(s) labor and employee relations activities.
Provide insight and information to support location(s) contract renewals.
Create and present location(s) annual budget.