General Manager

Atira Hotels•Schaumburg, IL

14d

About The Position

The General Manager (GM) is responsible for the overall leadership, strategic direction, and day-to-day operations of Hyatt Place Schaumburg. The GM ensures the property delivers an exceptional guest experience aligned with Hyatt brand standards while achieving financial objectives, maintaining operational excellence, and fostering a positive workplace culture. As the senior on-site leader, the General Manager oversees all departments including Front Office, Housekeeping, Food & Beverage, Sales, Maintenance, and Administration.

Requirements

Minimum of 3–5 years of General Manager or senior hotel leadership experience
Hyatt brand experience preferred (Hyatt Place experience strongly desired)
Proven track record of financial performance and operational excellence
Strong leadership, communication, and problem-solving skills
Proficiency in hotel management systems and financial reporting
Ability to work flexible hours, including evenings, weekends, and holidays as needed
Ability to walk the property and perform light physical activity as required
Must be able to respond to hotel needs during emergency situations

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or related field
Experience managing select-service or lifestyle hotel brands
Knowledge of the Schaumburg / Chicagoland market

Responsibilities

Lead, coach, and inspire the hotel management team and associates in accordance with Hyatt’s values and service philosophy
Promote a culture of accountability, teamwork, inclusion, and continuous improvement
Recruit, train, develop, and retain top talent
Ensure compliance with all company policies, labor laws, and safety regulations
Ensure delivery of consistent, high-quality guest experiences aligned with Hyatt Place brand standards
Monitor guest satisfaction scores (GSS) and online reviews; develop and implement action plans for improvement
Handle escalated guest concerns professionally and effectively
Develop and manage annual operating and capital budgets
Drive revenue growth through effective pricing, sales strategy, and expense control
Analyze financial statements and key performance indicators (KPIs) to ensure profitability
Protect and enhance the value of the hotel asset
Partner with sales and revenue management teams to maximize occupancy, ADR, and RevPAR
Build strong relationships with local businesses, corporate accounts, and community partners
Represent the hotel professionally in the local market and at industry events
Ensure full compliance with Hyatt brand standards, audits, and quality assurance programs
Oversee property maintenance and capital improvement projects
Ensure safety, security, and risk management protocols are followed at all times