General Manager

Legendary Dogs (Dogtopia)•Lake Oswego, OR

About The Position

General Manager responsibilities include formulating overall strategy, leading a team of employees, and overseeing all functions of their assigned location, while developing brand awareness within respective local markets, using a variety of methods to create opportunities for exposure and growth. The General Manager is responsible for all facets of management and development of their team members, operating all areas of business in their assigned location, driving sales and operations, and ensuring the highest safety standards and levels of satisfaction for all pets and their pet parents.

Requirements

Must love dogs!
Prior experience in partnership marketing, social media coordination or a general marketing-related role
Highly organized self-starter, able to prioritize work effectively
Highly motivated and target driven with a proven track record in sales
High energy, emotionally intelligent, engaging and inspiring
Excellent selling, communication, and negotiation skills
Fluent in TikTok, Instagram, Facebook, Constant Contact and Wordpress
Ability to build rapport with prospects and customers through active listening
Ability to work cohesively with others in a fun, fast-paced environment
Able to work within a structure, but to think and act flexibly when needed
Proactive, results-focused, anticipator
Flexible work schedule to include evenings, weekends, and holidays
Ability to lift and carry 20 pounds
Ability to spend up to 100% of work time standing
Advanced computer literacy

Responsibilities

Exemplify the Legendary Dogs culture by staying true to the Dogtopia-isms, communicating the Brand Manifesto and delivering the Noble Cause every day
Comprehensive knowledge of the Dogtopia Foundation and its areas of focus to fulfill the Noble Cause through community outreach and fundraising events
Operation management including but not limited to quality control of work, safety, schedules, and client records
Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
Develops team in up-selling and using dog evaluations to grow revenue
Communications any concerns or needs to Regional Manager proactively and partnering after attempting to resolve issues
Work with team to assure our Quality of Care sets the standards for dog care
Creates staffing schedule and helps monitor daily schedules
Maintains optimum staffing and development with all employees
Leads by example by coaching all on contributing to a positive team-oriented culture
Delivers written performance reviews and gives employees positive acknowledgment when due!
Help coach the staff on our Dogtopia-isms
Ensure all employees are properly trained in order to be productive in their role
Take pride in maintaining a clean and safe environment to ensure our furry friends as well as our employees remain safe
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
Inventory Management of cleaning, dog and First aid supplies.
Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.