General Manager

72 Degrees Air Conditioning & Heating•Fredericksburg, TX

21h•$100,000 - $160,000

About The Position

For over 40 years, 72 Degrees Air Conditioning, Heating & Plumbing has proudly served the Fredericksburg community with trusted HVAC and plumbing services. We are known for taking care of our customers, supporting our employees, and creating a culture where people can grow and succeed. We are looking for a General Manager who can lead the branch, inspire the team, and help take the business to the next level. This is a high-impact leadership role responsible for driving performance across all departments while building a strong culture focused on accountability, customer service, employee development, and growth.

Requirements

High School Diploma or GED required
5+ years of Operations Manager, General Manager, or senior leadership experience required
Prior experience in the home services industry is required
Experience leading multiple departments and large teams is required
Strong understanding of P&L management, KPIs, budgeting, and operational performance
Experience in a fast-paced, entrepreneurial environment
Strong Microsoft Office skills, especially Excel and Word
Strong communication, leadership, coaching, and problem-solving skills
Ability to build culture, hold teams accountable, and develop future leaders

Nice To Haves

Bachelor’s Degree in Business or related field preferred, but not required
Nexstar experience preferred
ServiceTitan experience preferred

Responsibilities

Lead the overall branch operation across HVAC, Plumbing, Customer Service, Dispatch, and Install teams
Build and maintain a high-performing leadership team focused on accountability, employee development, and results
Create a strong culture through daily huddles, team meetings, 1:1s, coaching, and employee engagement
Partner with Recruiting to ensure strong hiring pipelines across all departments
Ensure all service, sales, installation, and operational processes are being followed consistently
Review daily pace reports, KPIs, department scorecards, and branch financials to identify opportunities and challenges
Manage the P&L and ensure departments are meeting revenue, margin, and efficiency goals
Maintain strong customer satisfaction, online reviews, and NPS performance
Resolve escalated customer concerns quickly and professionally
Partner with leadership on pricing, budgeting, vendor relationships, staffing, and growth initiatives
Oversee branch meetings, daily huddles, and weekly department meetings to ensure teams stay aligned and focused
Develop future leaders and build a management pipeline for long-term success
Champion the 72 Degrees brand and help create an outstanding experience for both employees and customers