General Manager

Playa Bowls•Edmond, OK

13d•$42,000 - $50,000

About The Position

The Store Manager leads daily operations, team performance, guest experience, and financial outcomes for a Playa Bowls OKC location. This role sets the tone for culture, service, and brand energy while ensuring the store operates in full alignment with Playa Bowls brand standards and franchise expectations.

Requirements

2+ years of fast-casual, coffee, smoothie, or QSR leadership experience.
Experience managing 10–25 people per shift, including part-time staff.
Strong communicator with positive energy and calm under pressure.
Organized, reliable, and comfortable with scheduling, inventory, and basic KPIs.
Enjoys coaching younger staff and building a fun, dependable culture.

Responsibilities

Run daily operations with consistent adherence to Playa Bowls brand standards and SOPs.
Deliver fast, accurate, high-quality bowls, smoothies, and other menu items.
Drive top-tier guest experience, proactively resolving issues and complaints.
Hire, train, and coach employees using Playa University and in-store training modules.
Build weekly schedules that align labor hours with forecasted sales and labor % targets.
Own COGS and food waste management through accurate portioning, prep, and inventory control.
Maintain a clean, organized, fun, high-vibe store environment at all times.
Lead pre-shift huddles and regular team touchpoints; develop and retain strong performers.
Identify, train, and support Shift Leads and future leaders within the crew.
Manage ordering, inventory counts, vendor deliveries, and FIFO organization.
Track and understand weekly KPIs: sales, COGS, labor %, average ticket, customer count, and promos.
Support local store marketing, sampling events, and community engagement in coordination with ownership.