General Manager (BOS)

CLEAR - Field•Boston, MA

5d•$100,000 - $115,000•Onsite

About The Position

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a General Manager, you will be fully responsible for leading and driving the daily operations of your location. You will drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story. You will oversee all hourly and salaried team members and will be responsible for all administrative and leadership functions to ensure a smooth operation.

Requirements

At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars).
You are self-motivated, positive and possess a passion for fostering a great sense of teamwork
Prior experience managing both salaried and hourly employees is a must
You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team.
Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment.
You are indefatigable in achieving your individual and team goals and want to grow and develop in your career.
Experience reviewing and reporting on KPIs on a regular basis.
Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
Required to successfully complete a government background investigation

Responsibilities

Spend 25% of time on the floor in a customer-facing environment at the airport, 30% of time on administrative responsibilities and 45% partnering with key airport stakeholders & business partners
Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
Business owner for the airport P&L and responsible for driving overall strategy to achieve KPIs & metrics
Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
Manage labor to ensure highest utility, and oversight of payroll and scheduling

Benefits

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs to grow & advance your career with a growing company!
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!