General Manager

Service Corporation International•Carolina, PR

38d

About The Position

Manage the daily operations of a single Cemetery location and a single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Requirements

High school diploma or equivalent
Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
Minimum (2) years of experience managing people or projects
Ability to work evenings and weekends
Financial and business acumen
Proficient in the MS Office suite
Excellent customer service skills
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Nice To Haves

Technical schooling diploma or Mortuary Science preferred
Budgeting and expense control experience strongly preferred

Responsibilities

Work with local and Market Leadership to develop an annual business plan and budget, as well as financial, production, and revenue goals
Accountable for monitoring and achieving annual financial goals
Approve expenditures and invoices, including overtime
Manage the daily activities, ensuring on-time services
Assure the location's operating practices comply with applicable federal and state regulations and Company policies
Establish location goals and priorities
Effectively present and communicate Company and Market strategies, values, and goals to staff
Manage frontline supervisor's responsibilities, expectations, and accountabilities
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Ensure the maintenance of buildings, facilities, and grounds is clean, manicured, and in working order, budgeting appropriately for repairs, including equipment and furniture
Develop a strong, trusting, and reliable team
Understand team members' career aspirations and provide assignments to develop skills and or close gaps
Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration
Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans, and terminations
Collaborate with Human Resources and Market Leadership for recruiting and retention
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
Develop and or implement plans to improve the customer satisfaction index and online community reviews