General Manager

Roberts Resorts & Communities•Austin, TX

About The Position

About Roberts Resorts & Communities: This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together. Position Summary: The General Manager oversees all aspects of resort operations, including planning, organizing, and leading the team across multiple properties. They are responsible for maintaining the integrity of the resort, implementing policies and procedures, and fostering cooperation with government agencies. Additionally, they coordinate between departments to ensure the delivery of high-quality service to guests and residents.

Requirements

Leadership: Demonstrated ability to inspire and motivate a team towards achieving common goals and objectives.
Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates.
Strategic Planning: Skilled in developing and implementing long-term plans and strategies to drive the success of the resort.
Problem-Solving Abilities: Experienced in addressing challenges that may arise, particularly those involving multiple variables in standardized situations.
Financial Management: Proficient in managing budgets, controlling expenses, and maximizing revenue to achieve financial goals.
Team Building: Capable of building and nurturing high-performing teams through effective recruitment, training, and development initiatives.
Adaptability: Able to adapt to various situations and changing circumstances while maintaining a focus on achieving results.
Decision Making: Demonstrated ability to make timely and effective decisions, considering relevant factors and potential outcomes.
Conflict Resolution: Skilled in resolving conflicts and managing interpersonal dynamics within the team and with guests or residents.
Bachelor's degree in hospitality management, Business Administration, or related field preferred.
Minimum of 5 years of experience in resort management or a similar leadership role, with proven success in overseeing operations and leading teams.
Strong knowledge of the hospitality industry, including trends, regulations, and best practices.
Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis.
Experience in customer service and guest relations, with a focus on delivering exceptional experiences and fostering guest loyalty.
Demonstrated leadership abilities, including team building, coaching, and performance management.
Proficiency in computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite.
Constantly stand, walk, push, pull, lift grasp, bend and kneel; Frequently use arms and hands
Manual dexterity for handling paperwork and using office equipment
Clear vision and hearing for reviewing documents and communicating effectively
Capability to lift up and carry up to 30 pounds

Nice To Haves

Relevant certifications or training in areas such as hospitality management, leadership, and customer service are advantageous.

Responsibilities

Uphold Roberts Resorts' Core Values Platform to foster a positive work environment and exceptional guest experiences
Demonstrable success in overseeing multiple properties or large-scale multi-unit operations simultaneously.
Ensure guests and residents receive exemplary service in line with Roberts Resorts' Customer Service Philosophy
Proactively engage with marketing initiatives to boost reservations, occupancy rates, and brand visibility for Roberts Resorts.
Effectively address and resolve guest and resident complaints to maintain satisfaction and loyalty
Lead team member selection, training, scheduling, and development efforts, ensuring adherence to policies and operational standards
Collaborate with the management to promptly address any issues that could impact operations or guest satisfaction negatively
Enforce compliance with resort rules, standards, and regulations, fostering a safe and enjoyable environment for all
Monitor and manage monthly operating budgets, striving to meet revenue goals while controlling expenses
Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
Assist the management team in developing the annual operating budget as needed, providing valuable insights and data
Promote the sale of park models, new and pre-owned homes within the Resort, and facilitate the listing and selling process
Provide essential data to support capital expenditure and expansion budget planning for the management team
Maintain a strong focus on property leadership, fostering a culture of excellence, accountability, and continuous improvement
Performs other related duties as assigned