General Manager

SOUTHERN ICE CREAM CORPORATION•San Antonio, TX

2d•Onsite

About The Position

As a company, we promote a culture of integrity, happiness and community that is the foundation of our customer and employee relationships. Our focus on our people is what sets us apart and keeps our customers coming back to work with us. Our dedicated team is committed to delivering a full-service ice cream experience. Utilizing teamwork, we aim for best-in-class distribution services that keep us working together to keep our customers happy. Our extensive experience, connections, and deep expertise across many channels of the ice cream industry, means we can be counted on for process excellence that will save time and money.

Requirements

Bachelor’s degree. A combination of education, training, and experience that results in demonstrated competency to perform the work may be substituted.
5+ years’ relevant experience, with prior leadership experience.
Strong business acumen and working knowledge of process control and improvement tools. Knowledge of EOS is a plus.
Participative management style and excellent organizational and communication skills
Strong technical skills including proficiency with Microsoft Office 365 & Windows.

Nice To Haves

Spanish speaking skills a plus.

Responsibilities

Review and analyze various reports to identify strengths and weaknesses in business processes, as well as evaluate operational effectiveness.
Coordinate resources for operational projects.
Present analyses and reports to senior management with recommendations and action plans.
Work with leadership to ensure business decisions align with operational priorities and organizational goals.
Maintain relationships and improve communications with all department leaders.
Develop and maintain processes for all initiatives and customer requirements.
Provides input to the development of customer relationship strategy.
Establishes product quality control standards, enforces cost controls, and obtains product specifications and delivery dates of products ordered.
Provides guidance in the development of a distribution center process plan, including personnel requirements, material needs, safety requirements, facility needs, equipment needs, and customer-specific requirements.
Ensures all established costs, quality, and delivery commitments are met.
Performs administrative activities associated with the effective management of warehouse operations, including employee documentation.
Determines responsibilities of staff positions to accomplish business objectives.
Ensures all assigned employees are trained to comply with company, government, and customer policies, procedures, and regulations.
Lead the achievement of a zero-injury workplace, including compliance with FDA, EPA, OSHA, and HACCP regulations.
Build a culture of mutual respect, teamwork, and professionalism, demonstrating active support of the Company’s values and policies.
Understand and enforce procedures outlined in the Food Safety Plan.
Manages subordinate supervisors who manage employees in Special Projects, Shipping and Receiving, Loading, Order Processing, Routing, Inventory and Auditing, and customer service departments.
Is responsible for the overall direction, coordination, and evaluation of departments.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding and disciplining employees; addressing complaints and resolving problems.