General Manager, Health Club Operations

Valley of the Sun Jewish Community Center•Scottsdale, AZ

21h•Onsite

About The Position

The General Manager is a senior leader responsible for driving the overall performance, growth, and member experience across Sports, Fitness, Aquatics, and Membership at the JCC. This role provides both strategic and operational leadership, ensuring high-quality programming, strong financial performance, and an exceptional, community-centered experience aligned with the JCC’s mission. The General Manager will lead a multidisciplinary team, foster innovation, and play a key role in driving membership growth, retention, and engagement across the organization.

Requirements

Bachelor’s degree in Sports, Fitness, Recreation Management, or a related, master’s preferred
Proven track record of driving revenue growth and managing multi-department operations
Minimum of 5 years of leadership and supervisory experience
Strong administrative, organizational, and leadership skills
Excellent customer service, written, and verbal communication skills
CPR, AED, and First Aid Certification (required or ability to obtain)

Nice To Haves

Strategic thinking and problem-solving
Financial and operational acumen
Strong interpersonal and team leadership skills
Ability to manage multiple departments and priorities effectively

Responsibilities

Oversee daily operations of fitness, aquatics, sports, and (community events as needed)
Ensure operational excellence including cleanliness, safety, and facility maintenance
Develop and implement operational policies, procedures, and SOPs
Manage equipment purchasing and stay current with industry trends and best practices through conferences and professional development
Build and lead a high-performing leadership team
Recruit, hire, train, and supervise full-time and key part-time staff, including fitness trainers, group exercise instructors, fitness floor staff, sports, aquatics and membership leaders.
Foster a positive, collaborative, and team-oriented work environment
Conduct performance evaluations and support ongoing professional development
Identify new revenue-generating opportunities and innovative program offerings
Design, implement, and expand sports leagues, aquatics programs, fitness classes, and community events
Evaluate program effectiveness and adjust offerings based on participation, feedback, and industry trends
Ensure programs meet the diverse needs of the community
Promote cross-department collaboration to enhance efficiency and overall member experience
Work with committees and sub-committees to support program development and strategic initiatives
Develop and manage departmental budgets, including revenue forecasting and expense control
Drive membership sales, retention strategies, and overall revenue growth
Monitor financial performance and implement cost-control measures
Ensure exceptional member experience and create a culture of excellence
Build and maintain relationships with community partners and stakeholders
Address member concerns and resolve issues in a timely and professional manner
Partner with marketing teams to promote programs, services, and membership opportunities
Oversee outreach initiatives, events, and promotions to increase engagement and membership growth