General Manager

Compass Group•New York, NY

34d•$120,000 - $130,000

About The Position

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !Job SummaryThe General Manager leads the vision, strategy, and guest‑experience culture for a vibrant Google campus encompassing 19 cafés. This is a high‑impact, relationship‑driven role designed for a collaborative leader who thrives in innovative environments and enjoys building strong partnerships with a world‑class client. You will shape the hospitality experience for thousands of Googlers every day by guiding the Assistant General Manager, supporting the Café Managers, and partnering with culinary and service teams to deliver thoughtful, tech‑forward, people‑focused food experiences. This role represents an exciting opportunity to influence dining innovation, elevate large‑scale hospitality programs, and help define what great looks like inside an iconic tech workplace.

Requirements

Experience leading multi‑unit foodservice or hospitality operations, ideally in a high‑volume or innovative environment
Comfort managing leaders (AGMs, Café Managers) and supporting large, diverse teams
Strength in client partnership, relationship building, and strategic communication
Background in operational strategy, financial management, and program development
Curiosity, adaptability, and a passion for elevating the guest experience
Six plus years of leadership experience in foodservice, hospitality, or experience‑driven environments
Desire to learn, grow, and contribute to a leading hospitality organization serving a global tech client

Nice To Haves

Experience with catering or large‑scale production is helpful
Degree in Hospitality, Culinary Arts, Business, or related field (preferred, not required)

Responsibilities

Serve as the strategic hospitality partner to the Google client, building trust through transparency, collaboration, and creativity
Lead service vision and operational alignment across a 19‑café ecosystem
Translate client goals into actionable strategies that elevate hospitality, sustainability, technology use, and the overall food experience
Participate in planning sessions, innovation labs, and cross‑functional initiatives that support Google’s culture and workplace experience
Partner with culinary, marketing, and experience teams to introduce new concepts, service models, wellness programs, and global food experiences
Lead pilot programs and tech‑enabled service enhancements that support the Google culture of experimentation
Stay attuned to industry trends and bring forward ideas that energize the guest experience and strengthen program impact
Foster a team culture that celebrates creativity, curiosity, and continuous improvement
Guide full P&L performance, forecasting, and financial strategy for the campus
Identify operational efficiencies, cost‑management opportunities, and ways to enhance value for both the client and guests
Ensure compliance with company standards, sustainability commitments, and client expectations
Lead, coach, and develop the Assistant General Manager, who oversees Café Managers
Support leadership growth, succession planning, and team engagement across the campus
Steer labor planning, scheduling strategy, and payroll review with a focus on fairness, balance, and operational efficiency
Collaborate with the Chef and culinary teams to shape menu direction, food innovation, and creative programming
Ensure food quality, presentation, and storytelling meet the expectations of a design‑driven workplace
Inspire teams to deliver a warm, inclusive, memorable hospitality experience every day