General Manager

Katella Deli • Los Alamitos, CA

just now • Onsite

About The Position

The General Manager is responsible for ensuring excellence in guest satisfaction through effective training and development of hourly and management staff, having a positive and committed "Do whatever it takes" attitude. This role requires a hands-on/lead-by-example management style. Key responsibilities include meeting restaurant financial objectives, controlling purchases and inventory, maintaining operations by implementing policies and standards, ensuring patron satisfaction, and accomplishing company goals. The General Manager also supervises all hourly and management staff, carrying out responsibilities such as interviewing, hiring, training, planning, assigning work, appraising performance, rewarding, disciplining employees, and resolving complaints.

Requirements

• 5+ years of General Manager level in HIGH VOLUME dining establishment.
• Must possess strong leadership and communication skills.
• Knowledge of Labor Laws, Health Codes, Safe Food Handling and Sanitation, safety and security systems and procedures.
• Previous experience required controlling profit and loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action.
• Demonstrated time management, organizational, and computer skills (Excel, Aloha, Paylocity).
• Must be dependable, reliable and motivates management and staff.
• Must be able to work a ten-hour plus flexible schedule including days, nights, weekends, and holidays with extensive stand/walking.
• May lift material and/or product up to 50 pounds or more.

Nice To Haves

• Bilingual Spanish/English, preferred.

Responsibilities

• Meets restaurant financial objectives by preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
• Controls purchases and inventory; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variance; taking corrective actions.
• Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards, determining and implanting system improvements.
• Maintains patron satisfaction by monitoring, evaluating and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
• Accomplishes restaurant objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining, management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Supervises all hourly and management staff.
• Carries out supervisory responsibilities in accordance with the organization ext_content_policy_and_applicable_laws_responsibilities_include_interviewing_hiring_and_training_employees_planning_assigning_and_directing_work_appraising_performance_rewarding_and_disciplining_employees_addressing_complaints_and_resolving_problems

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees