General Manager

Access Community Capital•Las Vegas, NV

76d•$70,000 - $80,000•Onsite

About The Position

The General Manager is a hands-on, working leadership role that combines field operations, technical expertise, customer relationship management, and business development. This position requires someone who can wear work boots and a hard hat one hour, then meet with facility directors the next. You will lead our field operations while personally handling complex installations, maintaining critical vendor relationships, and driving revenue growth. This is not a desk job—expect to spend 60-70% of your time in the field doing the technical work that made this company successful.

Requirements

Valid Nevada Driver's License (clean driving record)
EPA Section 608 Universal Certification (required)
Nevada C-21 Refrigeration & Air Conditioning Contractor License OR ability to obtain Qualified Employee (QE) status within 90 days of hire
Must be able to serve as Qualified Employee (QE) on contractor's license
Minimum 7-10 years of commercial refrigeration experience
Proven expertise in large-format ice machine installation and service
Strong diagnostic and troubleshooting skills across multiple refrigeration systems
Experience with water-cooled, air-cooled, and remote refrigeration configurations
Knowledge of electrical systems, plumbing, and HVAC principles
Ability to read and interpret technical manuals, wiring diagrams, and blueprints
Experience with commercial kitchen equipment and food service refrigeration

Nice To Haves

Experience with preventive maintenance contract management
Familiarity with government contracting and procurement processes
Current C-21 Contractor License with QE status

Responsibilities

Personally perform complex refrigeration system installations, repairs, and troubleshooting
Lead installation projects from quote through completion, ensuring quality standards
Respond to emergency service calls, particularly for casino and healthcare clients (24/7 availability required)
Diagnose and repair commercial ice machines
Perform preventive maintenance on large-format ice production equipment (4,000-10,000 lb/day machines)
Train and mentor field technicians on proper installation techniques and troubleshooting procedures
Ensure all work meets manufacturer specifications and warranty requirements
Maintain and deepen relationships with major accounts
Serve as primary point of contact for Tier 1 customers and facility directors
Conduct on-site meetings with decision-makers at customer facilities
Respond to customer inquiries with the personal touch that defines our service philosophy
Handle customer escalations and service recovery situations
Build long-term partnerships based on trust, reliability, and technical expertise
Maintain relationships with distributors
Coordinate with manufacturers on warranty service, technical support, and product training
Attend manufacturer training programs and industry trade shows
Manage equipment ordering, stock requirements, and distributor obligations
Generate quotes for equipment sales, installations, and service contracts
Identify and pursue new business opportunities within existing customer base
Develop preventive maintenance contract proposals and convert reactive customers to proactive plans
Grow equipment rental program and identify lease-to-own opportunities
Represent company at industry events and networking functions
Supervise and coordinate field technicians (currently 1 full-time, plus part-time support staff)
Schedule and dispatch service calls, prioritizing emergency response and customer commitments
Ensure proper inventory management of truck stock, parts, and equipment
Maintain service vehicles and equipment in good working condition
Oversee safety compliance and proper use of tools, torches, vacuum pumps, and specialized equipment
Foster a culture of service excellence and customer-first mentality