LN Venues, General Manager - Fillmore Philadelphia

Live Nation Worldwide • Philadelphia, PA

1d • Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO Establish and maintain high standards of customer service for staff, customers, and vendors Identify revenue drivers and optimize guest and artist experience Collaborate with Marketing, Sales, F&B, and Sponsorship teams to drive revenue growth and engagement Manage concert expenses to maximize profits while protecting the guest and artist experience Manage relationships with the city and local stakeholders Oversee food and beverage and merchandise performance strategies Hire, train, and schedule employees; manage subcontractors and third-party vendors Promote and establish rental events in the venue Coordinate with Live Nation promoters on standards and compliance Coordinate event set-up, execute settlements, and complete timely Flash Reports Forecast operational, production expenses, and revenue streams in ROME Maintain excellent working knowledge of Health & Safety SOPs and ensure audit compliance Monitor employee performance and maintain attendance records Day-to-day management of all venue vendors (HVAC, Plumbing, Electrical, Landscaping, Cleaning, Security, Trash/Recycling) Meet staffing levels and budget targets for each event Advance shows with tour security directors and fulfill requirements On-site for each event from load-in through load-out Other duties as assigned by executive management

Requirements

• Minimum 5 years of experience as a general manager or operations manager in a hospitality-related business
• Must have extensive background in event sales and promotion
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbal and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long-term and immediate situations

Responsibilities

• Establish and maintain high standards of customer service for staff, customers, and vendors
• Identify revenue drivers and optimize guest and artist experience
• Collaborate with Marketing, Sales, F&B, and Sponsorship teams to drive revenue growth and engagement
• Manage concert expenses to maximize profits while protecting the guest and artist experience
• Manage relationships with the city and local stakeholders
• Oversee food and beverage and merchandise performance strategies
• Hire, train, and schedule employees; manage subcontractors and third-party vendors
• Promote and establish rental events in the venue
• Coordinate with Live Nation promoters on standards and compliance
• Coordinate event set-up, execute settlements, and complete timely Flash Reports
• Forecast operational, production expenses, and revenue streams in ROME
• Maintain excellent working knowledge of Health & Safety SOPs and ensure audit compliance
• Monitor employee performance and maintain attendance records
• Day-to-day management of all venue vendors (HVAC, Plumbing, Electrical, Landscaping, Cleaning, Security, Trash/Recycling)
• Meet staffing levels and budget targets for each event
• Advance shows with tour security directors and fulfill requirements
• On-site for each event from load-in through load-out
• Other duties as assigned by executive management

Benefits

• HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH : 401(k) program with company match, stock reimbursement program
• FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS : Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees