General Manager

BallenIsles Country Club•Brier, WA

13h•Onsite

About The Position

The General Manager directs and oversees all aspects of a club or facility, including its activities and relationships between guests, associates, and the community. This role holds ultimate responsibility for maximizing guest satisfaction and financial performance.

Requirements

Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Class A member of PGA/LPGA member
Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
Knowledge of Microsoft Office applications.

Responsibilities

Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts.
Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
Establishes basic personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs.
Ensures all Human Resources procedures and policies are followed by management staff.
Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
Maintains membership with the PGA and CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments.
Oversees the care and maintenance of all the facility’s physical assets and each individual facility.
Coordinates marketing programs to promote the facility’s services to potential customers.
Ensures the highest standards for food and beverage service on property.
Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services.
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
Directly manages department members that may include, but is not limited to: Head Professional(s), Golf Course Superintendent(s), Tournament Coordinator, Director, Instruction, etc.
Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.