General Manager

1-800-Plumber + Air of Triad•High Point, NC

20h

About The Position

We are a successful Residential and commercial Service Company that strives to be the highest quality brand in the industry through honesty, integrity, professionalism, and craftsmanship. Our General Manager position offers competitive pay with bonus potential and comes with amazing benefits! Our compensation package includes: Paid holidays Paid time off Bonus potential Retirement plan Paid training The General Manager is responsible for the overall success and management of our residential service departments. You will oversee the Plumbers and HVAC Technicians. In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.

Requirements

Prior experience managing residential home services
Experience reading and utilizing P&L
A valid driver’s license and a clean driving record is required for this position.
Top-notch leadership skills that motivate others
Strong customer care skills
Organized and detail-oriented
Experience leading a team with KPI’s
Able to operate with integrity and honesty

Nice To Haves

Plumbing experience preferred
Experience with business expansion preferred

Responsibilities

Manage and develop service center operations staff, including setting work priorities, conducting staff meetings, coaching, mentoring and training staff.
Develops and implements operational plans to achieve profit and growth goals, and manages expenditures to meet operational goals.
Develops forecasts for sales growth, market mix, and profitability with plans to meet such projections.
Oversees daily operations to ensure that proper procedures and guidelines are in place.
Manages P&L
Resolves customer issues and complaints to ensure customer satisfaction.
Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
Assists with or performs administrative tasks.
Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.
Resolves escalated customer issues by developing and maintaining a great relationship with customers.
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.
Must be able to pass a drug screen and criminal background check.
Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's.