General Manager 911

WhiteWater Express Car Wash•Charleston, SC

About The Position

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business. Position Overview The General Manager is responsible for the overall performance and operations of a WhiteWater location. This role leads day-to-day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. The General Manager oversees staff development, upholds safety and service standards, and manages all aspects of financial and operational success. The General Manager reports directly to the Area Director.

Requirements

Education: A high school diploma or equivalent is required. However, a combination of experience and/or education will be taken into consideration.
Experience: 1–3 years of management experience in retail, hospitality, or another fast-paced environment. Car wash experience is not required.
Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
Skills & Abilities: Strong leadership and management capabilities with proven sales acumen.
Excellent verbal and written communication skills with conflict-resolution abilities.
Proficient in Microsoft Office Suite, Google Workspace, and POS systems.
Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
Physical Requirements: Ability to lift and carry up to 50 lbs.
Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity).
Ability to stand, walk, bend, and move throughout a fast-paced environment.
Availability: Flexibility to work 45–50 hours per week, adjusting as needed to meet business demands.

Responsibilities

Leadership & Culture Cultivate a positive, customer-focused workplace culture through coaching and leadership growth.
Lead by example, fostering a team-oriented environment where every employee feels empowered to lead.
Recruit, hire, train, and develop outstanding team members while managing performance and retention.
Customer Service & Employee Experience Deliver a safe, clean, and 5-star experience for customers and employees from drive-up to drive-out.
Address and resolve customer and employee concerns while promoting a respectful environment.
Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.
Operations & Safety Create and communicate schedules for daily and weekly operations.
Ensure completion of all maintenance tasks, store cleanliness, and compliance with site standards.
Troubleshoot equipment and partner with Facilities and IT to resolve issues quickly.
Uphold company policies and enforce safety protocols across all operations.
Sales & Financial Performance Drive revenue growth through team development and effective customer interactions.
Utilize KPI tools to increase membership revenue and retention.
Manage controllable costs with the support of your Area Director and insights from our Business Intelligence dashboards.
Administrative Perform payroll tasks, including reviewing and approving employee hours, ensuring accuracy and compliance with company policies.
Handle hiring, training, performance management, and employee development.
Enforce company policies, procedures, and compliance standards to maintain operational consistency and legal adherence.
Perform other duties as assigned to ensure smooth operations.