General Manager

Riverstone Logistics•Morrisville, NC

31d

About The Position

The General Manager leads a client-based profit center with full accountability for team performance, operational execution, and financial results. First and foremost, this role is a people leader responsible for building, developing, and retaining a high-performing team that delivers exceptional service and drives results. The GM sets the tone for culture, accountability, and engagement within the operation. They coach leaders, establish clear expectations, and create an environment where Extra Milers can perform at their best. Strong people leadership is equally as important as operational discipline. In addition to developing talent, the General Manager owns the client relationship at the local level and is accountable for meeting service, quality, and financial benchmarks. Our GMs are not just operators they are business leaders who balance labor efficiency, cost management, and process execution with intentional leadership and team development to ensure long-term profitability and growth.

Requirements

Bachelor's degree in a relevant field of study, or equivalent combination of education and experience
Minimum of 5-7 years of warehouse, distribution, and/or supply chain operations with at least 3 years of managerial experience
Must be proficient in Microsoft Office suite including Excel
Ability to complete work in a timely, accurate, and thorough manner
Effective verbal and written communication skills
Ability to exhibit a professional manner when dealing with conflict
Ability to coach and develop employees
Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.

Responsibilities

Driving and maintaining the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
Managing all people and operations leaders assigned to the local operation to ensure deliverables, business goals, and profitability are achieved in a timely and cost-effective manner
Responsible for consistently meeting and exceeding client service goals
Responsible for leading the profit center through change, whether internal or external, and ensuring continuity in communication around expectations
Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments
Maintaining a professional appearance always, while setting an example for employees alike
Ensure daily stand-ups with service providers and team are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
Accountable for ensuring employee and provider adherence to prescribed dress code and uniform requirements
Ensuring measurement and effectiveness of all internal and external processes; providing timely, accurate, and complete reports on the operating condition of the Company
Ensures the implementation and maintenance of Lean warehouse principles
Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
Maintaining the upkeep and maintenance of all assigned assets, both from RLX and the client
Ensuring standards for quality, client expectations, and operator performance are maintained, and that cost-effective technology and processes are utilized to maximize productivity and profitability
Ensuring successful compliance and performance of all vendors and service providers
Developing, monitoring, and reporting operating costs within functional areas; alerting Senior Leadership of cost and labor overrun; recommending and implementing solutions to problems
Advising managers on labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring managers and supervisors comply with company policies and administering practices in fair and equitable manner
Managing and maintaining budget and controls expenses
Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies
Maintain a respectful and professional relationship with all vendors and service providers
Performing other work-related duties as assigned