General Manager - Eastern Standard Kitchen and Drinks

ES Hospitality•Boston, MA

12d•$100,000 - $120,000

About The Position

General Manager: Eastern Standard Kitchen and Drinks Overview of Concept: The Bower plaza in the Fenway is home to three concepts from ES Hospitality - Eastern Standard, reopened after 15 years in Kenmore Square, Equal Measure, a craft cocktail bar, and Standard Italian, a modern Italian restaurant. These concepts, helmed by Garrett Harker, serve brunch, lunch, dinner, and late-night drinks to neighborhood visitors, BU students and faculty, residents, and restaurant industry professionals alike. Overview of Position: Eastern Standard is seeking an experienced General Manager to lead front of house operations going into the new year and beyond. This is a dynamic, multi-concept role as the position will be responsible for overseeing service, management, and staff across Eastern Standard, Equal Measure, and a robust private dining program. The General Manager is responsible for implementing, overseeing, and maintaining all steps of service, hospitality procedures and company policies for both guests and staff. They are responsible for ensuring operations are in line with restaurant budget and for providing guidance and insight around controllable costs. This is an ideal role for a candidate looking for the next challenge in their career and for someone who is eager to work with talented food and beverage colleagues in a legacy restaurant with a multi-daypart, multi-venue layout. Qualified candidates will have a minimum 3-5 years of experience in hospitality, including at least 3 years in management ideally in a multi-concept space. Pay range: 100,000-120,000/year + bonus opportunity

Requirements

Professional, hardworking, upbeat, and energetic with the ability to lead by example
An effective and thoughtful communicator
Excited by the opportunity to mentor management and FOH staff
A team player, ready and eager to pitch in as needed to ensure the success of the restaurant as a whole
minimum 3-5 years of experience in hospitality, including at least 3 years in management ideally in a multi-concept space

Responsibilities

Oversee and manage the day-to-day operations of Eastern Standard, Equal Measure and the group’s private dining spaces throughout lunch, brunch, and dinner services
Lead by example on the floor, maintaining a hands on presence and assisting wherever necessary
Guide and empower the FOH staff to be advocates for their guests, providing them with the tools to create memorable experiences
Develop and implement ongoing training and professional development programs for FOH staff
Take part in the hiring life-cycle from the interview to implementing training programs for FOH new hires
Focus on cultivating meaningful relationships with guests through regular guest engagement with the goal of creating returning diners and regulars
Manage and resolve all guest inquiries and complaints, ensuring every guest leaves with an exceptional dining experience
Work closely and collaboratively with the entire management team across the front and back of house
Continue to develop, implement, and maintain standard operating procedures for all FOH managers
Coordinate with vendors and maintenance staff to ensure the restaurant, equipment, and building systems are running smoothly
Work to promote the ES hospitality brand in the neighborhood, identifying opportunities to encourage new business
Oversee and manage labor costs, inventory, purchasing, and waste minimization to maximize profitability.