General Manager

Mackey's•South Woodstock, CT

30d•Onsite

About The Position

At Mackey's, our mission is simple: to be the most TRUSTED and RELIABLE retail service. We are a small business with big dreams — and our team is the reason we grow. Our culture is built on five core values: Growth, Courage, Teamwork, Trust, and Integrity. We believe every team member deserves to be empowered, developed, and heard. If you are passionate about people, driven by service, and ready to make a difference, Mackey's is where your leadership story begins. "To be the most TRUSTED and RELIABLE retail service." — Mackey's Mission Statement The Opportunity We are looking for a dynamic, values-driven General Manager for our Woodstock, CT location. As a GM at Mackey's, you are not simply managing a store — you are leading a team, championing a culture, and delivering a customer experience that sets us apart. You will be the standard-bearer for everything Mackey's stands for: trust, integrity, and genuine care for every person who walks through our doors. Our ideal candidate is someone who leads with heart and executes with discipline. Someone who builds people up, embraces accountability, believes no task is beneath them and sees every challenge as an opportunity. Our goal is to find team members who are passionate about our service, so everyday they’re energized to be their best. This is an operationally active General Manager position, supporting the team to execute store operations as well as delivering people first customer service.

Requirements

Minimum 2 years of leadership experience
Demonstrated ability to lead, coach, and develop a team of 5 or more team members
Track record of delivering exceptional customer service and holding a team to that standard
Strong organizational and prioritization skills; capable of managing competing demands calmly and effectively
Proficiency with Windows-based software including Microsoft Office (Word, Excel, PowerPoint)
Clear, tactful communication skills — both written and verbal — with the ability to engage diverse audiences with empathy and respect
Proven problem-solving ability; resourceful, calm under pressure, and focused on solutions
Must be 18 years or older
Availability from 8am–7pm with weekday and weekend flexibility; minimum 45 hours per week
Willing to comply with pre-employment screening, including drug testing, reference verification, and background check

Nice To Haves

Experience in a mission- and values-driven organization
Background in independently managing store-level P&L, scheduling, and inventory
Experience building a team culture from the ground up or leading a team through significant change
Familiarity with garden, outdoor, or specialty retail products
Experience opening or closing a retail location as the key holder

Responsibilities

Serve as the culture carrier for the Woodstock location — modeling Mackey's core values in every interaction with team members and customers
Recruit, onboard, coach, and develop a high-performing team; identify talent and create pathways for growth and advancement
Conduct regular one-on-one check-ins, performance conversations, and team huddles that build trust and alignment
Hold yourself and others accountable to Mackey's standards with fairness, consistency, and respect
Foster a work environment where team members feel valued, respected, and empowered to do their best work
Champion a culture of extraordinary, personalized customer service — ensuring every customer leaves knowing they matter
Resolve customer concerns and escalations promptly, with empathy, ownership, and a commitment to making things right
Model and reinforce service standards that reflect Mackey's mission of trust and reliability
Actively seek feedback from customers and team members to continuously improve the experience
Oversee all daily store operations including opening and closing procedures, scheduling, and inventory management
Lead seasonal merchandising setups and promotional execution with attention to detail and a sense of urgency
Ensure proper receiving, stocking, and product integrity processes are followed consistently
Monitor key business metrics (sales, shrink, labor) and develop action plans to drive results
Maintain a safe, clean, and organized store environment that reflects our commitment to quality
Ensure compliance with all company policies, procedures, and applicable regulations
Manage scheduling and labor allocation to balance business needs with team member satisfaction
Communicate clearly and effectively with the CEO and leadership team regarding store performance, opportunities, and concerns
Contribute ideas and insights that help Mackey's evolve, improve, and grow — because we believe growth never stops
Participate in company-wide initiatives and represent the Woodstock location with pride