General Manager

Gold's Gym - Thornton•Ho-Ho-Kus, NJ

About The Position

The General Manager is responsible for effectively managing all facets of the gym, including, but not limited to hiring, training, development of team members and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture.

Requirements

Experience directly managing a team of 8+
Fitness industry experience preferred
Strong customer service orientation with proven results
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
Excellent verbal and written communication skills
Open, participative leadership style and drive for excellence
Strong work ethic, integrity, and professional demeanor
Must be fitness minded to help support the growth of the gym and gym community
Must be willing to work occasional weekends, evenings, morning, and nights as needed.
Availability to cover shifts as needed.
Must have reliable transportation and reside in the local area, within reason.
Full Time - 40-45+ ours per week.

Nice To Haves

Fitness industry experience preferred

Responsibilities

Deliver exceptional gym member experience
Provide and maintain the highest level of customer service to our members
Provide effective decision-making regarding customer service issues to provide a positive member experience
Manages member feedback of gym
Hire, train and schedule all gym-level staff
Full responsibility of the front desk staff schedule
Working the front desk and covering shifts as needed.
Trains and develops front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
Manage and evaluate the performance of all gym team members
Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence; making posts and creating content.
Understands budgeting, inventory, payroll, labor management, and facilities maintenance
Have business acumen that includes an understanding of the competitive landscape and community around the gym
Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness